Umme Akhand
Cromwell,United States
Summary
I am dedicated, hardworking, and committed to becoming a dependable and valuable team member.
Overview
14
14
years of professional experience
Work History
Server/Manager
DNCTNT (Denny's)
Middletown, United States
04.2010 - Current
- Greeted customers in a friendly and professional manner
- Handled customer complaints calmly and professionally, resolving customer issues promptly
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
- Created reports and documents as requested by the office manager.
Senior center and human services worker
Town of Cromwell
Cromwell, United States
05.2022 - 07.2024
- Conducted customer surveys and interviews to identify areas of improvement and develop new products and services
- Created and presented reports and presentations to senior stakeholders, demonstrating project progress and results
- Established and maintained relationships with external vendors and suppliers, resulting in improved quality and delivery of products and services.
Outreach Coordinator
CAFAF (Connecticut Alliance of Foster and Adoptive Families)
Rock Hill, United States
09.2023 - 04.2024
- Utilized data analytics to identify customer trends and preferences, providing insights to inform outreach strategies
- Developed and maintained a comprehensive database of customers and contacts to facilitate customer outreach and engagement
- Set up and maintained a customer contact list, improving communication with customers
- Designed and implemented a new office layout that improved workflow and increased efficiency.
Youth Services Assistant
Town of Cromwell
Cromwell, United States
11.2022 - 07.2023
- Greeted and assisted visitors, providing a welcoming and professional environment
- Maintained inventory of office supplies and equipment, ensuring that the office was stocked with necessary items
- Answered and managed incoming calls, providing accurate and timely information to callers
- Developed and managed an effective budget tracking system, resulting in cost savings of X%
- Compiled and analyzed data to produce accurate reports and presentations for stakeholders
- Created and maintained paper and electronic filing systems, resulting in improved organizational efficiency
- Organizing programs throughout the year.
Education
Bachelor of Science in Human Services -
Goodwin University
05.2024
Skills
- Microsoft PowerPoint
- Ability to Multitask
- Microsoft Excel
- Customer Service
- Microsoft Office
- Backup Management
- Crew Coordination
- Software Installation
- Active Directory
Languages
- English
- Bengla
- Hindi/Urdu
References
- Haitham Zeruiqi, DNCTNT (Denny's), samzureiqi@comcast.com, (203)-530-0615
- Michael Ferguson, Goodwin University, MFerguson@goodwin.edu
- Krystal Hernandez, CAFAF, krystal.Hernandez@cafafct.org, (860)-882-8134
- Lisa Ortiz, CAFAF, Lisa.Ortiz@ct.gov, (860)-882-9031
Hobbies and Interests
- Traveling
- Cooking
- And event planning
Timeline
Outreach Coordinator
CAFAF (Connecticut Alliance of Foster and Adoptive Families)
09.2023 - 04.2024
Youth Services Assistant
Town of Cromwell
11.2022 - 07.2023
Senior center and human services worker
Town of Cromwell
05.2022 - 07.2024
Server/Manager
DNCTNT (Denny's)
04.2010 - Current
Bachelor of Science in Human Services -
Goodwin University
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