VICTORIA COCCIA
ORLANDO,FL
Summary
Detail oriented financial operations professional skilled in data analysis and risk management. Expertise in conducting in depth audits and implementing process improvements that enhance accuracy and efficiency. Strong leadership in fostering team collaboration and maintaining strict regulatory compliance in fast paced banking environments.
Overview
7
7
years of professional experience
Work History
KEY HOURLY MANAGER & SERVER
TEXAS ROADHOUSE
09.2024 - Current
- Provide attentive, high-quality service to guests in a fast-paced, high-volume restaurant environment while maintaining strong customer satisfaction.
- Manage multiple tables simultaneously, accurately process food and beverage orders, handle payments, and resolve guest concerns professionally.
- Trained and assisted new servers and team members on restaurant procedures, service standards, POS systems, and guest relations to enhance team competency.
- Acted as an hourly key manager, supporting daily restaurant operations and maintaining a smooth and efficient shift.
- Monitored employee performance, assigned side work, coordinated breaks, and ensured adequate staffing throughout the shift to maintain service quality.
- Resolved guest and employee concerns and informed upper management of significant issues.
- Ensure compliance with company policies, food-safety standards, cleanliness requirements, and operational procedures.
- Communicate effectively with management and team members to maintain productivity, service quality, and a positive work environment.
- Maintain key-holder responsibilities and delegate operational tasks to team members while supporting management during each shift.
BRANCH OPERATIONS LEAD
JPMORGAN CHASE & CO.
06.2023 - 08.2026
- Lead daily operational oversight for a high-volume banking branch with limits at or above $750,000 while ensuring compliance with regulatory requirements, internal controls, audit standards, and risk management policies.
- Conduct detailed account reviews, transaction analysis, operational audits, and investigative research to identify risks, mitigate losses, and safeguard client assets.
- Analyze operational data, branch performance metrics, sales figures, and financial information to identify trends, support business decisions, and improve operational efficiency.
- Generated and presented performance reports to leadership, offering insights and recommendations that enhanced branch performance and operational excellence for 10 employees.
- Monitored compliance with banking regulations and operational procedures while ensuring adherence to internal policies amid weekly changes.
- Investigate operational exceptions, resolve complex issues, and perform root-cause analysis to implement long-term corrective actions.
- Manage cash operations, including vault balancing, ATM reconciliation, cash ordering, loss prevention controls, and financial transaction oversight.
- Developed and implemented reporting processes that improved transparency, accountability, and operational efficiency.
- Partner closely with bankers to facilitate client introductions, identify financial needs, generate referrals, and support branch growth initiatives.
- Coach and train branch employees on compliance standards, operational controls, risk management practices, and procedural requirements.
- Support operational decision-making and strategic initiatives through detailed analysis and leadership reporting.
ASSOCIATE BANKER – MARKET EXPANSION
JPMORGAN CHASE & CO.
09.2022 - 06.2023
- Identified client financial needs and recommended appropriate solutions, contributing to increased product adoption and client engagement.
- Built strong client relationships through consultative conversations and personalized financial guidance.
- Managed client accounts and provided guidance on banking products, services, savings, loans, and investment solutions.
- Conducted account reviews and resolved complex client concerns while ensuring compliance with regulatory requirements and operational procedures.
- Collaborated with branch partners to enhance customer experience and streamline operational processes.
SHIFT MANAGER
JERSEY MIKE'S SUBS
12.2019 - 01.2023
- Managed daily operations, delegated responsibilities, and ensured compliance with company procedures and service standards.
- Coordinated with vendors and suppliers to secure timely orders, deliveries, and product availability.
- Analyze inventory consumption trends and purchasing patterns to forecast inventory needs, reduce waste, and improve operational efficiency.
- Investigated inventory discrepancies, documenting findings to enhance inventory controls and ensure operational accuracy.
- Researched and resolved ordering discrepancies through collaboration with vendors, customers, and internal stakeholders.
- Maintained operational records, including sales activity, inventory tracking, scheduling, and transaction documentation.
- Assisted with onboarding and training employees on operational procedures and performance expectations.
- Fostered teamwork by providing ongoing support to employees, promoting a collaborative work environment.
CADET LOGISTICS OFFICER (LOGISTICS INTERNSHIP)
OLYMPIC HEIGHTS COMMUNITY HIGH SCHOOL
05.2019 - 06.2021
- Managed the daily operations of a large-scale logistics distribution system.
- Developed strategies to optimize stock levels and ensure availability.
- Implemented new technologies, including updated order forms, to enhance logistics operations and support timely order fulfillment.
- Developed an effective tracking system for uniform distribution across the battalion.
- Maintained accurate inventory records by regularly performing stock counts and audits.
- Created detailed reports on logistics operations to inform decision-making regarding cost analysis, supply distribution, and performance metrics.
- Evaluated current systems used for managing supply chain activities and identified areas for improvement.
- Developed and implemented organizational systems that streamlined workflow processes, improving overall operational efficiency.
Education
Associate in arts -
PALM BEACH STATE COLLEGE
09-2026
High School Diploma -
OLYMPIC HEIGHTS HIGH SCHOOL
06-2021
Skills
- Operational compliance
- Food safety compliance
- Risk Management
- Risk resolution
- Root cause analysis and internal controls
- Internal Controls
- Financial reporting
- Data analysis
- KPI management
- Process improvement
- Process Documentation
- Logistics management
- Vendor Coordination
- Supply chain oversight
- Team leadership
- Stakeholder Management
- Stakeholder relations
- Time management and prioritization
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- Reconciliation
- Operational Excellence
- Microsoft PowerPoint
- Microsoft Word
Timeline
KEY HOURLY MANAGER & SERVER
TEXAS ROADHOUSE
09.2024 - Current
BRANCH OPERATIONS LEAD
JPMORGAN CHASE & CO.
06.2023 - 08.2026
ASSOCIATE BANKER – MARKET EXPANSION
JPMORGAN CHASE & CO.
09.2022 - 06.2023
SHIFT MANAGER
JERSEY MIKE'S SUBS
12.2019 - 01.2023
CADET LOGISTICS OFFICER (LOGISTICS INTERNSHIP)
OLYMPIC HEIGHTS COMMUNITY HIGH SCHOOL
05.2019 - 06.2021
Associate in arts -
PALM BEACH STATE COLLEGE
High School Diploma -
OLYMPIC HEIGHTS HIGH SCHOOL