Umneya Mostafa
Cincinnati,Ohio
Summary
Dedicated Customer Service Representative with a strong background in fostering client relationships and enhancing customer satisfaction. Proven ability to support team success through effective communication and collaboration. Committed to driving business growth and establishing lasting partnerships.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Clinical placement
Marjorie P Lee
Cincinnati, OH
01.2026 - 03.2026
- Assisted with activities of daily living
- Supported patients in walking to improve mobility and independence.
- Promoted patient comfort and dignity while performing care tasks, ensuring respectful and compassionate support.
- Delivered continence care, facilitating brief changes and assisting with bed pans/urinals to enhance patient comfort.
- Observed and reported changes in patient's condition to nurses
- Measured and recorded vital signs
- Implemented safety protocols for fall prevention and infection control, contributing to a safer patient environment.
STNA Clinical Placement
/ Beechwood Assisted Living
Cincinnati, OH
01.2026 - 04.2026
- Monitored vital signs and reported changes to nursing staff promptly.
- Collaborated with healthcare team to create individualized care plans.
- Administered basic patient care, including bathing, dressing, and grooming, to ensure comfort and hygiene.
- Supported residents in daily living activities and personal care to promote independence and dignity.
- Responded to resident calls for assistance in a timely manner.
- Ensured cleanliness and safety of living environments for residents.
- Delivered emotional support and companionship to foster positive resident relationships and enhance overall well-being.
- Provided emotional support and comfort to patients.
Team Manager
Graeters
Columbus, Ohio
02.2021 - Current
- Prioritized tasks in fast-paced environment while maintaining attention to detail and ensuring quality work.
- Facilitated resolution of conflicts between coworkers to improve collaboration and workplace harmony.
- Coached new employees on effective customer interactions and fundamental job responsibilities.
- Multitasked as well as recognized what to prioritize in a fast paced environment while still paying attention to details and ensuring quality work was being done
Cash Office Associate
Columbus Zoo
Columbus, Ohio
05.2034 - 09.2034
- Processed cash from other cash handlers to ensure accurate cash records with no discrepancies
- Communicated with cash office staff, cashiers, and managers to prevent cash errors and resolve issues quickly
- Performed math equations to maintain daily cash balance accuracy
Party Host
Graeters
Columbus, Ohio
02.2021 - 08.2022
- Coordinated and hosted diverse parties for multiple occasions, ensuring memorable experiences for guests
- Fostered a welcoming and enthusiastic atmosphere to engage participants and enhance enjoyment
- Provided support to parents and children to enhance their experience.
Education
associate of nursing, RN - health and Wellness
Cincinnati State Technical College
Cincinnati, OH12-2027
Bachelor of Science - College of Arts and Sciences, Social Justice
University of Cincinnati
Cincinnati, OH01-2025
High School -
Upper Arlington High School
Columbus, Ohio01-2022
Skills
- Operational oversight
- Team management
- Training and coaching
- Workforce scheduling
- Practice coordination
- Customer service
- Conflict resolution
- Communication skills
- Time management
- Customer focus
- Team collaboration
- Safety protocols
- Infection control
- Vital signs assessment
- Vital signs tracking
- Patient transfers and positioning
- Safety measures and ambulation assistance
- Boundary maintenance
- Pressure ulcer prevention
- Feeding assistance and dressing assistance
- Personal hygiene support
- Range of motion exercises and direct patient care
- Leadership
- Computer literacy
- Emotional support
- Task prioritization
- Range of motion exercises and direct patient care
Leadership Engagement
- Ambassadors of Change
- Women in Law, Member, Involved myself in meetings where we learned about different aspects of the legal field and furthered my knowledge of what the experience of being a female in the legal field is like
- Circle K Club, Member, Participated in activities where we worked to help others such as putting together care packages, writing cards etc.
- Chips and Salsa Club, Founder/President/Environmental Impacts Chair, Started a club to help inform people about current events going on specifically with the environment and taught new tactics to help lower carbon footprint
- University of Cincinnati Run Club, Member, Collaborated with other runners to push ourselves on runs and worked to find a balance between pushing ourselves as well as finding the enjoyment in exercising
- Upper Arlington High School, Ambassadors of Change Member, Involved myself in many different fundraisers as well as volunteer opportunities such as food drives, coat drives, and designed ways to inform people about donation drives that we were having
Clinical Placements
Marjorie P Lee/ Beechwood Assisted Living, Cincinnati, Ohio, 01/01/26, 03/31/26, Assisted with activities of daily living, Observed and reported changes in patients condition to nurses, Assisted with ambulation, Provided continence care including brief changes and assistance with bed pans/urinals, Assisted nurses with basic skills, Provided assistance with feeding and meal set up/ recorded input and output, Ensured patient safety including fall prevention and infection control/PPE protocols, Measured and recorded vital signs, Maintained and maximized patients comfort and dignity while performing all skills, Performed bed mobility and repositioning
Certification
- STNA Certification
Timeline
Cash Office Associate
Columbus Zoo
05.2034 - 09.2034
STNA Clinical Placement
/ Beechwood Assisted Living
01.2026 - 04.2026
Clinical placement
Marjorie P Lee
01.2026 - 03.2026
Party Host
Graeters
02.2021 - 08.2022
Team Manager
Graeters
02.2021 - Current
associate of nursing, RN - health and Wellness
Cincinnati State Technical College
Bachelor of Science - College of Arts and Sciences, Social Justice
University of Cincinnati
High School -
Upper Arlington High School