Umu Moseray
Columbus
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager
Victory Hands Health Care
Columbus, Ohio
03.2025 - Current
- Led and supervised a team of Direct Support Professionals (DSPs) to ensure high-quality care and support for individuals with developmental and intellectual disabilities.
- Oversaw daily operations, scheduling, and staff assignments to maintain compliance with agency policies, state regulations, and individualized care plans.
- Conducted staff training and performance evaluations, providing coaching and corrective guidance to improve service delivery and professional development.
- Monitored client progress, documented essential care notes, and ensured accurate, timely completion of all required reporting and incident documentation.
- Ensured a safe, supportive living environment by enforcing health, safety, and medication administration protocols.
- Assisted with hiring, onboarding, and retention initiatives to maintain adequate staffing levels and promote a positive workplace culture.
- Demonstrated strong leadership, problem-solving, and crisis-intervention skills in high-pressure situations.
Child Welfare Caseworker II
Franklin County Children Services
Columbus, Ohio
07.2023 - 02.2025
- Collecting referral information from community members via telephone, fax. Email, or in-person.
- Creates Child Abuse/Neglect, Dependency, and FINS intake reports in SACWIS.
- Completes pre-decision making activities on intake reports such as determining the classification, the level of urgency, possible jurisdictional issue
- Completes follow-up activities on already completed Intake Reports
- Gather data from relatives, neighbors, police and schools.
- Verifies need for services; conduct out-of-town requests for investigation or home study.
- Access cases; counsels with clients; visit homes; evaluates and monitors family situation and progress.
- Prepares necessary paperwork and information on service records, materials and reports.
- Communicates and coordinates services with community agencies, crisis intervention, schedules and performs placement and prepares activity logs.
- Interpretation of data from original source documents for translation into DEO systems including interpreting field notes to reflect assets installed or removed during a capital construction project.
Account Specialist II
JP Morgan and Chase
Columbus, Ohio
09.2021 - 07.2023
- Identified delinquent accounts, looks appropriate action, recorded pertinent note in system.
- Demonstrate personal excellence including punctuality, integrity, and accountability.
- Possess excellent negotiation and decision-making skills, in addition to strong communication skills.
- Developed customer relationships and understood how the customer fits into company strategy.
Education
Bachelor of Science - Political Science, Criminal Justice
The University of Akron
Akron, Ohio05.2018
MSC - Cybersecurity
NKU (Northern Kentucky University)
Columbus, Ohio12.2026
Skills
- Case Management
- Behavioral Support
- Leadership
- Client Advocacy
- Adaptability and Flexibility
- Strong Written and Verbal communication
Certification
- Certified Scrum Master (PSM)
- CPR/First Aid Certification
Timeline
Manager
Victory Hands Health Care
03.2025 - Current
Child Welfare Caseworker II
Franklin County Children Services
07.2023 - 02.2025
Account Specialist II
JP Morgan and Chase
09.2021 - 07.2023
MSC - Cybersecurity
NKU (Northern Kentucky University)
Bachelor of Science - Political Science, Criminal Justice
The University of Akron