Undra Hessaway
Atlanta,GA
Summary
Over 17 years’ experience working with customers ensuring superior client satisfaction: confident in interactions with management and all team members within an organization: team-oriented, resourceful in inventory and logistics, and able to multi-task effectively. Known for problem-solving skills, adept at troubleshooting system issues and implementing effective solutions. Previous role resulted in improved fire safety measures and reduced potential hazards at worksites.
Overview
19
19
years of professional experience
Work History
Information Technician II/Records Management
PN Automation
Atlanta, GA
01.2012 - Current
- Handled customer inquiries and delivered technical support via phone and in-person.
- Produced reports for performance assessment.
- Checked the accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
- Assigned distinct numbers to internal and incoming external documents.
- Directed efforts to store and access critical files efficiently.
- Prepared digital files, physical documents, and work requests in compliance with company guidelines.
Order & Builder/Inventory
Coca-Cola Enterprises
Stone Mountain , GA
12.2009 - 12.2011
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Fire Protection Engineer
Mac Tec Engineering & Consulting
Atlanta, GA
12.2008 - 12.2009
- Worked with designers, building owners and tenants to review code concerns and make adequate corrective actions.
- Conduct research on fire retardants and fire safety of materials and devices.
- Coordinated with external contractors to confirm proper system installations.
- Fire Suppression & Alarm Management on military bases around U.S.
Fire Sprinkler Foreman
Century Fire Protection
Atlanta, GA
12.2005 - 11.2008
- Assisted with repairs to steam, drainage, and sewer lines.
- Cut and drilled holes in walls to permit passage of pipes.
- Eliminated risks by correctly identifying potential safety hazards..
- Fitted pipes accurately by determining required dimensions, sizes, and shapes.
- Resolved customer complaints promptly and professionally when necessary.
- Interpreted blueprints to determine locations, quantities, and sizes of materials required.
- Worked with company 2nd time 8 months 2011-2012
Education
High School Diploma -
Greenville High School
1994
Skills
- Document Review & Record Management
- Blueprint reading
- Secure Transport of Files
- System Testing
- Fire suppression systems
- Equipment testing
- Access control systems
- Pipe fitting
Timeline
Information Technician II/Records Management
PN Automation
01.2012 - Current
Order & Builder/Inventory
Coca-Cola Enterprises
12.2009 - 12.2011
Fire Protection Engineer
Mac Tec Engineering & Consulting
12.2008 - 12.2009
Fire Sprinkler Foreman
Century Fire Protection
12.2005 - 11.2008
High School Diploma -
Greenville High School
Similar Profiles
Christopher DonaldsonChristopher Donaldson
Director, Human Capital at PN AutomationDirector, Human Capital at PN Automation
Patricia JuarezPatricia Juarez
Manager at Pn Cleaning ServicesManager at Pn Cleaning Services
Letitia ScottLetitia Scott
Medical Office Assistant at Wings Pn AngelsMedical Office Assistant at Wings Pn Angels
Curtis BellamyCurtis Bellamy
CKS Packaging at Machine Bagger OperatorCKS Packaging at Machine Bagger Operator
Keilah YisraelKeilah Yisrael
Rural Mail Carrier Associate at USPSRural Mail Carrier Associate at USPS