Unice King
Charlotte,NC
Summary
Proven expert in deep cleaning and customer service, I enhanced client satisfaction and quality control at W Fort Lauderdale through meticulous attention to detail and effective team training. Renowned for reliability and superior communication, I consistently exceeded expectations, fostering significant repeat business and elevating housekeeping standards. Diligent cleaner with over 10+ years of experience and professional attitude toward work assignments and client needs. Proudly delivered exemplary cleaning services. Dependable and honest with strong work ethic.
Overview
14
14
years of professional experience
Work History
Residential House Cleaner
Corporate Fresh Cleaning Services
Charlotte,NC
05.2023 - Current
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
- Developed strong relationships with clients, earning trust through reliability and attention to detail.
- Enhanced client satisfaction by consistently providing thorough and efficient cleaning services.
- Established a reputation for punctuality, professionalism, and dependability that contributed to high levels of client satisfaction and repeat business.
- Delivered tailored housekeeping services that met each client''s specific preferences, leading to higher levels of satisfaction.
- Sanitized apartments after move-out or prior to move-in.
- Exceeded client expectations to garner future services.
Housekeeping Supervisor
W Fort Lauderdale
Fort Lauderdale, FL
02.2021 - 04.2023
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Completed schedules, shift reports, and other business documentation.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Addressed customer feedback and complaints to maximize satisfaction.
Housekeeper
Atlantis
Nassau, Bahamas
06.2010 - 03.2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Handled requests for extra linens, toiletries and other supplies.
Education
High School Diploma -
Penn Foster High School
Scranton, PASkills
- Deep cleaning expertise
- Floor cleaning techniques
- Reliability and punctuality
- Customer Service
- Excellent oral and written communication
- Customer service-focused
- Flexible scheduling
- Bedroom organization
- Odor control methods
- Kitchen cleaning mastery
- Garbage disposal management
- Quality Assurance
Timeline
Residential House Cleaner
Corporate Fresh Cleaning Services
05.2023 - Current
Housekeeping Supervisor
W Fort Lauderdale
02.2021 - 04.2023
Housekeeper
Atlantis
06.2010 - 03.2020
High School Diploma -
Penn Foster High School