Unicktria Ragland
Henderson,NC
Summary
Dynamic professional with a proven track record at TSI, adept in customer service and problem-solving. Expert in transforming challenges into solutions, enhancing customer satisfaction, and streamlining operations. Demonstrated ability in critical thinking and active listening, achieving significant improvements in client relations and operational efficiency.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
TSI
Remote
11.2022 - Current
- Handled sensitive client information with discretion, adhering to HIPAA privacy regulations at all times.
- Collaborated with healthcare providers to resolve billing issues, facilitating prompt payment of claims.
- Assisted clients in understanding their Medicaid benefits, explaining complex regulations and policies with clarity.
Program Specialist
Alorica
Remote
08.2021 - 11.2022
- Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.
- Improved customer satisfaction by promptly addressing and resolving collection inquiries and concerns.
- Collaborated with cross-functional teams to implement strategies for improving collection rates and reducing bad debt.
- Collaborated with the billing department to resolve discrepancies in account balances and ensure accurate invoicing for customers.
Order Filler
Revlon
Oxford, NC
05.2019 - 08.2021
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Facilitated smooth operations during peak periods, effectively handling increased workload without compromising quality or timeliness of deliveries.
- Streamlined order fulfillment process, implementing a prioritization system to ensure timely deliveries.
- Succeeded in meeting daily targets consistently, demonstrating reliability and commitment to excellence in performance.
Call Center Representative
Conduent
Henderson, NC
07.2014 - 07.2019
- Streamlined call flow processes for more efficient response times and increased productivity.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
Team Leader
Bojangles' Famous Chicken 'n Biscuits
Henderson, NC
04.2012 - 06.2013
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
Education
High School Diploma -
Northern Vance High School
Henderson, NC06.2014
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
TSI
11.2022 - Current
Program Specialist
Alorica
08.2021 - 11.2022
Order Filler
Revlon
05.2019 - 08.2021
Call Center Representative
Conduent
07.2014 - 07.2019
Team Leader
Bojangles' Famous Chicken 'n Biscuits
04.2012 - 06.2013
High School Diploma -
Northern Vance High School