Unique Black
Davenport
Summary
Experienced support professional prepared for this role, bringing strong focus on team collaboration and achieving results. Skilled in providing personalized care, communication, and problem-solving. Known for flexibility and reliability, adapting to changing needs seamlessly. Proven ability to foster positive, supportive environment.
Overview
7
7
years of professional experience
Work History
Direct Support Professional
Heritage Christian Services
Rochester, NY
04.2025 - 06.2026
- Provided personalized support to individuals with developmental disabilities, enhancing daily living skills and independence.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for clients.
- Monitored client progress, documenting behavioral changes and communicating effectively with family members and staff.
- Trained new staff on best practices for patient care and safety protocols, promoting a supportive work environment.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
Unit Secretary
Friendly Home
01.2025 - 06.2025
- Providing friendly and efficient service to members and their families.
- Scheduling appointments and procedures.
- Maintaining patient records, handling paperwork, and managing phone calls.
- Keeping track of supplies and equipment on the unit.
- Maintaining patient confidentiality and handling sensitive information with discretion.
Patient Access Specialist
Strong Memorial Hospital
01.2022 - 01.2024
- Greet and checked in patients, ensuring accurate collection of demographic and insurance information and maintained electronic medical records.
- Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
- Assisted with discharge planning process by coordinating necessary arrangements/appointments.
- Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
Secretary/ Patient Care Technician
Unity Hospital
01.2019 - 01.2023
- Provided direct patient care, including bathing, grooming, and feeding assistance.
- Assisted with transferring patients in and out of beds or wheelchairs. Assisted in the implementation of patient care plans as directed by healthcare professionals.
- Answer/Route telephone calls.
- Administrative support for nurses and physicians.
Education
High School Diploma -
Joseph C. Wilson High School
01-2017
Skills
- Medical Terminology
- Public Relations
- Teamwork
- Time Management
- Leadership
- Excellent Communication
- Critical Thinking
- Clerical Experience
- Microsoft Office
- Problem-Solving Skills
- Professional Organization Skills
- Customer service
- Appointment scheduling
Timeline
Direct Support Professional
Heritage Christian Services
04.2025 - 06.2026
Unit Secretary
Friendly Home
01.2025 - 06.2025
Patient Access Specialist
Strong Memorial Hospital
01.2022 - 01.2024
Secretary/ Patient Care Technician
Unity Hospital
01.2019 - 01.2023
High School Diploma -
Joseph C. Wilson High School