Unique Burns
Chicago,Illinois
Summary
Experienced in customer service for over 10 years, possessing excellent communication skills and a knack for engaging with diverse groups of people. Highly advanced in quickly and efficiently adapting to changing circumstances. Strong proficiency in multitasking, able to handle multiple responsibilities simultaneously.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bus Operator
CTA
01.2024 - Current
- Responsible for maneuvering both, standard and/or articulated buses, safely
- Responsible for ensuring all passengers are safe whether onboard, boarding, and/or alighting
- Responsible for being prompt, safe, and professional at all times in CTA uniform
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Responsible for reporting any incidents or suspicious activity during shifts
- Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
Rideshare Driver
Uber
01.2019 - Current
- Greeting customers as they entered the vehicle.
- Ensuring riders safety by obeying all rules of the road and getting riders to their destination
- Driving both for Uber and Uber Eats with efficiency and great customer service
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
City Carrier Associate
USPS
01.2022 - 12.2023
- Responsible for casing mail and gathering packages to prepare for delivery
- Responsible for delivering all mail and/or post swiftly and efficiently on foot or by vehicle
- Responsible for maintaining professionalism at all times on route or in USPS uniform
Crew member
Five Guys
01.2018 - 12.2020
- Serving guest
- Responsible for food preparation
- Responsible for keeping the location clean
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
Security
Monterrey Security
01.2017 - 12.2019
- Customer Service
- Enhanced data security, conducting regular audits and recommending improvements.
- Provided fire and rescue first response to security clients.
- Monitored physical security protection standards and building access control.
- Addressed security vulnerabilities promptly through thorough analysis of security logs, patch management, and collaborating with cybersecurity experts within the organization.
Education
HIGH SCHOOL DIPLOMA -
CICS Ralph Ellison
Chicago, IL01.2018
Skills
- Cross-Functional Teamwork
- Team Leadership
- Responsive to Change
- Quickly Adjusting Strategies
- Team Collaboration
- Defensive driving
- Effective Time Management
- Vehicle inspection
- Safe driving practices
- Effective communication skills
Certification
CDL Class B
Timeline
Bus Operator
CTA
01.2024 - Current
City Carrier Associate
USPS
01.2022 - 12.2023
Rideshare Driver
Uber
01.2019 - Current
Crew member
Five Guys
01.2018 - 12.2020
Security
Monterrey Security
01.2017 - 12.2019
HIGH SCHOOL DIPLOMA -
CICS Ralph Ellison
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