Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Unique Dantignac

Winston-Salem,NC

Summary

Customer-focused Customer service expert with a passion for building relationships. Exceptional ability to communicate effectively with customers, address their concerns, and resolve issues to ensure satisfaction. Strong problem solving skills and ability to think quickly in high-pressure situations. Adept at using CRM software and other tools to manage customer interactions.

  • Skilled in client experience management, customer satisfaction surveys, and problem solving. Entrepreneurial spirit , always seeking new opportunities and challenges to tackle.
  • Comfortable, focused, and organized in fast paced, high-out put environments. Strong communication, analytical, and marketing skills, with the ability to work in various platforms/systems.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Conduent Business Services
09.2020 - 08.2023
  • Managed an average of 150 customer interactions a day, successfully resolving 90% of issues on first call.
  • Acted as an advocate for customers by documenting insights and sharing them internally
  • Consistently exceeded customer satisfaction through effective communication and problem-solving techniques.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Customer Care Representative

Conduit Global Call Center
10.2018 - 02.2019
  • Answered 80-100 (avg.) calls per day exceeding quota by 15%
  • Provided prompt customer support with a professional, friendly and patient attitude.
  • Completed customer insight reports during each call
  • Listened, diagnosed, and resolved technical issues guiding users though step-by-step solutions.
  • Politely addressed and resolved any customer complaints, escalating to management when necessary.

Education

High School Diploma -

High Point Central High School
High Point, NC
06.2016

Skills

  • Customer Service
  • Customer Retention
  • Account Management
  • Product Knowledge
  • CMR Management
  • Escalation Management
  • Technical Support

Timeline

Customer Service Representative

Conduent Business Services
09.2020 - 08.2023

Customer Care Representative

Conduit Global Call Center
10.2018 - 02.2019

High School Diploma -

High Point Central High School
Unique Dantignac