Unique E. McQueen
Charlotte,NC
Summary
Developed management skills in collaborative and fast-paced environment, focusing on team leadership and operational strategies. Seeking to transition into new field where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings.
Overview
4
4
years of professional experience
Work History
Manager
Prospect Airport Services
06.2024 - Current
- Maintains daily operations, focusing on concourse efficiency and customer engagement.
- Communicate effectively with fellow employees and client representatives.
- Ensures employees follow regulations and policies, making corrections as needed.
- Responsible for providing leadership to a large team and assistance to passengers who need help navigating the airport.
- Support passengers with check-in, boarding passes, seat assignments and the boarding and deplaning process.
Attorney Legal Intern
Gaston County Courthouse
02.2024 - 06.2024
- Work closely under District Attorney, gaining strong organizational skills through arranging trial documents evidence portfolios and victim reports.
- Analyzed factual and legal issues in criminal cases listening to interrogations/interviews and jail calls.
- Assist attorneys with managing case assignments and administrative support for prosecution of criminal cases filed in the District and Superior Courts.
- Copy, Scan, and organize case documents for Attorney use.
- Communicated with victims to get statements in support of evidence.
- Viewed multiple presentations by family lawyers and criminal lawyers, gaining knowledge on an array of legal field jobs.
Production Support
Reserve
10.2023 - 02.2024
- Performed quality work within deadlines without direct supervision.
- Unloaded and loaded incoming merchandise.
- Interacted professionally with other employees, customers, and suppliers.
- Worked efficiently as a team contributor on all assignments.
- Adhered to all company policies and procedures regarding safety rules and manufacturing practices.
Recruitment Strategy Intern
U.S Census Bureau
05.2023 - 08.2023
- Coordinated data collection to increase the future public leaders’ rate by more than 7%.
- Developed a presentation on diversity, equity, and inclusion with the purpose to establish a connection between career opportunities within the federal government and students.
- Executed in-depth research and meticulous analysis to formulate an Excel spreadsheet comprising comprehensive reports for over 40 local colleges to amplify awareness about federal government opportunities within the District of Columbia, Maryland, and Virginia (DMV) area.
- Fostered networking and facilitated meaningful dialogues with more than 50% of the local colleges.
- Arranged meetings with the Department of Commerce to develop the best recruitment strategies within local colleges.
Community Outreach Intern/Treasurer
Caesar Cone Elementary School
12.2021 - 01.2023
- Coordinated and executed community service with local nonprofits, providing students hands on experiences.
- Prepared school supplies budget and distribution reports to cater to student and teacher’s needs.
- Designed school signs to increase school engagement.
- Maintained financial and accounting records.
- Organized and restocked library books for organization.
- Assisted students on community engagement projects.
Personal Shopper/Cashier
Harris Teeter Supermarket, Inc.
12.2020 - 10.2022
- Assisted customers with food selection, inquiries, and order customization requests.
- Made calls negotiate possible substitutes and delivery accommodations.
- Applied effective leadership skills to train new team members in following the best procedures and safety protocols.
- Collaborated with colleagues to ensure orders were fulfilled within the delivery timeframe.
- Shopped customers’ orders accurately, completely and in substituting items, when necessary, if allowed.
- Dispensed orders to customers in a timely and organized manner.
- Provided customer service through maintaining knowledge of store products and promotions.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Education
B.S. - Criminal Justice
North Carolina A&T State University
Greensboro, NC05.2023
Skills
- Customer Service
- Microsoft Office
- Communication
- Time Management
- Detail Oriented
- Decision-making
- Task delegation
- Data analysis
Timeline
Manager
Prospect Airport Services
06.2024 - Current
Attorney Legal Intern
Gaston County Courthouse
02.2024 - 06.2024
Production Support
Reserve
10.2023 - 02.2024
Recruitment Strategy Intern
U.S Census Bureau
05.2023 - 08.2023
Community Outreach Intern/Treasurer
Caesar Cone Elementary School
12.2021 - 01.2023
Personal Shopper/Cashier
Harris Teeter Supermarket, Inc.
12.2020 - 10.2022
B.S. - Criminal Justice
North Carolina A&T State University
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