Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Unique Gatimu

Venus ,TX

Summary

Adept at elevating guest experiences, I leveraged my strong multitasking and customer service skills at Union 28 and other venues to enhance satisfaction and efficiency. Known for building relationships and expertly handling complaints, my proactive approach resulted in significant performance improvements, showcasing my unique abilities to thrive in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Waitress

Union 28
09.2023 - Current
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Waitress

Babes Chicken
03.2022 - 12.2022
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Caregiver

Private Residence
06.2021 - 08.2021
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted patients with self-administered medications.

Waitress

Soulmans BBQ
01.2021 - 06.2021
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Used cash registers and credit card machines to cash out customers.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.

Education

Prerequisites - Nursing

Navarro Collage
Midlothian, TX

Royce City High School
Royse City, TX
05.2021

Skills

  • Customer Service
  • Strong multitasking
  • Greeting guests
  • Team Collaboration
  • Order Taking
  • Hospitality service expertise
  • Handling Complaints
  • Payment Processing
  • Service prioritization
  • Memory retention
  • Complex Problem-Solving
  • Complaint resolution
  • Performance Improvement
  • Relationship Management
  • Upselling techniques
  • Upselling
  • Item promotion
  • Order delivery practices

Languages

Swahili
Professional Working

Timeline

Waitress

Union 28
09.2023 - Current

Waitress

Babes Chicken
03.2022 - 12.2022

Caregiver

Private Residence
06.2021 - 08.2021

Waitress

Soulmans BBQ
01.2021 - 06.2021

Prerequisites - Nursing

Navarro Collage

Royce City High School

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Unique Gatimu