Unique Martinez
Denver,CO
Summary
Highly skilled in multitasking, I enhanced customer satisfaction at Fuzzy Taco Shop by maintaining a clean environment and utilizing strong multitasking skills. Experience at Comfort Dental further sharpened attention to detail, resulting in significant improvements in sterilization processes. Renowned for exceptional team collaboration and expertise in hospitality service, consistently raising service standards and enhancing workplace efficiency.
Overview
5
5
years of professional experience
Work History
Waitress
Fuzzy Taco Shop
Aurora, CO
06.2020 - 06.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Proved successful working within tight deadlines and a fast-paced environment.
Dental Serialization Tech
Comfort Dental
Aurora, CO
11.2017 - 06.2020
- Maintained a sterile environment in the dental office through consistent cleaning, sanitizing, and organization of workstations.
- Reduced risk of cross-contamination by meticulously cleaning and disinfecting dental tools, trays, and equipment.
- Ensured patient safety by strictly adhering to OSHA regulations and CDC guidelines for infection control.
- Received deliveries to stock supply closet and manage inventory of dental products and equipment.
- Sterilized and disinfected dental instruments to prevent growth of bacteria on instruments and surfaces, using American Dental Association protocols.
- Operated and maintained steam autoclaves by using distilled water, checking for leaks and cleaning air traps and water sensors.
- Prepared trays with standard dental instruments to promote quick turnover from one patient to next.
- Conducted regular inspections of sterilization equipment to identify potential malfunctions or issues requiring maintenance attention.
- Enhanced overall patient experience by maintaining a clean waiting area and offering exceptional customer service during interactions.
- Enhanced dental instrument sterilization processes by implementing industry best practices and guidelines.
- Improved patient satisfaction levels with timely turnover of properly sterilized instruments during busy schedules.
- Maximized instrument longevity through proper handling, storage, and maintenance according to manufacturer recommendations.
- Promoted a safe work environment for colleagues by consistently adhering to personal protective equipment guidelines and advocating for their proper use.
Phlebotomy Intern
Presbyterian Hospital
11.2016 - 11.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
Glow Golf Manager
Town Center at Aurora
Aurora, CO
06.2016 - 11.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
Education
Certificate - Phlebotomy
Mesalands Community College
Tucumcari, NM05.2017
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Order taking
- Attention to detail
- Decision-making
- Hospitality service expertise
- Handling complaints
- Memory retention
- Accurate money handling
Timeline
Waitress
Fuzzy Taco Shop
06.2020 - 06.2021
Dental Serialization Tech
Comfort Dental
11.2017 - 06.2020
Phlebotomy Intern
Presbyterian Hospital
11.2016 - 11.2017
Glow Golf Manager
Town Center at Aurora
06.2016 - 11.2017
Certificate - Phlebotomy
Mesalands Community College