Summary
Overview
Work History
Education
Skills
Timeline
Generic

Unique Smith

Hazelcrest,IL

Summary

10 year experienced office management professional with solid experience in Department Coordinating , Contact Center Operations, Security Management, Para Transit and Bus Operations, along with good understanding medical terminology and patient message systems. Talented in relationship building within diverse populations and cultural environments.

Overview

15
15
years of professional experience

Work History

Coordinator, Children's Department

Markham Public Library
09.2021 - Current
  • Organized data on circulation flow and drafted [Type] reports.
  • Drove workflow improvements by streamlining processes.
  • planned supervised and coordinated activities on book mobile for multiple school district ,day cares and senior living in Markham IL
  • check books in and out serving 350 patrons a day
  • drive to and from destinations
  • coordinate functions and events through out school years including fundraising raising over 5,000 in library donations
  • Increased library's collection by 80% over 2 years.

Personal Care Assistant

Depatment Of Human Service
01.2020 - 09.2021
  • Assisted with daily living activities, running errands and household chores.
  • Remained alert to problems or health issues of clients and competently responded.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.

Contact Center Team Leader

, Advocate Medical Group
01.2011 - 01.2020
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.
  • Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
  • Conducted routine product demonstrations to verify proper utilization and improve patient outcomes.

Correctional Residents Counselor

Crossroads Atc
12.2007 - 03.2011
  • Team Lead ( Adult Transitional Living IDOC ) Maintain security and safety of resident and staff throughout the shift ,Handle emergency situation which may arise ,responsible for shift reports and facility counts ,contacting security staff , upper management or law enforcement agencies if necessary
  • Coordinated and worked closely with law enforcement, social service agencies and mental health providers.
  • Performed routine home inspections and drug tests for offenders on parole.
  • Reported violations of parole conditions to appropriate authorities and maintained record of case activity.
  • Arranged substance abuse rehabilitation for offenders.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Education

High School Diploma -

Community Youth Development Inst
Chicago, IL
06.2004

Skills

  • Child Development
  • Mental Health Treatment Programming
  • Community Resource Knowledge
  • Client Needs Assessment
  • Safety Assessments
  • Patient Care Plans
  • Organization and Prioritization Skills
  • Confidentiality Requirements
  • Data Security
  • Team Meetings
  • Member Services and Support
  • Confidential Case Documentation

Timeline

Coordinator, Children's Department

Markham Public Library
09.2021 - Current

Personal Care Assistant

Depatment Of Human Service
01.2020 - 09.2021

Contact Center Team Leader

, Advocate Medical Group
01.2011 - 01.2020

Correctional Residents Counselor

Crossroads Atc
12.2007 - 03.2011

High School Diploma -

Community Youth Development Inst

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Unique Smith