Unique Smith
Washington,DC
Summary
Experienced Office Receptionist Supervisor with exemplary multitasking, time management and exceptional customer service skills. Committed to maintaining high standards of accuracy, productivity and confidentiality. Responsible professional willing to go the extra mile to assist others with solving any conflicts that may arise. Technically - savvy, friendly, punctual and always prepared for any challenge.
Overview
14
14
years of professional experience
Work History
Receptionist Supervisor
National Geographic Society
09.2021 - 09.2023
- Enhanced customer satisfaction by efficiently managing front desk operations and addressing customer's concerns promptly.
- Streamlined office processes for increased efficiency by implementing new organizational systems and procedures.
- Reduced wait times for customers with effective appointment scheduling and prioritization of tasks.
- Managed approximately 30 incoming calls and emails daily, effectively directing calls and responding to emails appropriately to minimize disruptions in the work place
- Assisted in the recruitment process, conducting interviews and selecting highly skilled candidates for receptionist positions.
- Completed bi-weekly payroll for 4 employees.
- Organized various events and meetings, ensuring seamless coordination of logistics and clear communication among participants.
- Resolved conflicts swiftly, utilizing mediation skills to maintain a harmonious working environment for all employees.
- Improved team performance by conducting regular training sessions and providing constructive feedback to reception staff.
Front Desk Receptionist
Allied Universal Security Services
03.2017 - 08.2021
- Greeting visitors and responding to telephone and in-person requests for information.
- Maintained the front desk and reception area in a neat and organized fashion.
- Supplied key cards and building access to employees and visitors.
- Ensure safe work practices are being followed, reporting anything out of the ordinary to proper personnel.
- Assist with training incoming team members.
- Made copies, sent faxes, and handled all outgoing correspondence.
- Dispersed incoming mail to correct recipients throughout the office.
Special Police Officer
Allied Universal Security Services
01.2016 - 08.2021
- Patrolled the facility premises serving as a general security presence and visible deterrent to crime and rule infractions.
- Report all incidents, accidents and medical emergencies to law enforcement.
- Issued security badges and visitor passes to all guests.
- Ensuring that anyone that weren't permitted in designated areas weren't roaming around.
- Checked passes and credentials of persons seeking to enter the building.
- Investigated calls and complaints involving fire, theft, accident and hazard reports.
- Inspected parking garage to verify that vehicles were properly parked and displayed parking permits.
- Escort anyone who has been barred from premises or any disruptive guest that may be in the building.
- Writes reports and ensures accuracy of necessary documentation, as needed.
- Ensure safe work practices, reporting anything out of the ordinary to proper personnel.
- Direct incoming and outgoing traffic at the parking garage of the facility.
Handbags Specialist
Macy's
02.2012 - 04.2016
- Greet customers and ascertain what each customer wants or needs.
- Describe merchandise and explain use, operation, and care of merchandise to customers.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Compute sales prices, total purchases and receive and process cash check or credit payments.
- Answer questions regarding the store and its merchandise.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Security Officer
CES Security
10.2015 - 01.2016
- Patrolled the premises.
- Securing all doors as necessary.
- Overseeing important objects being sure no damaged is done.
- Escorted guest as needed.
- Inspecting buildings, equipment, and access points.
- Reporting any suspicious activity or individuals.
File Clerk
Advanced Urgent Medical Care
06.2009 - 12.2011
- Greeting patients.
- Registering patients using Phreesia EMR software.
- Filed patients charts using the alpha and numeric system aside by office.
- Took inventory of office supplies, while ordering such supplies when needed.
- Pulled charts of incoming patients.
- Removing all outdated records, logs all data that is removed from the database.
- Screen and direct incoming calls.
- Faxing, copying, and typing documents.
- Sorting mail, hand out memos and reports.
Education
GED -
University of District of Columbia
Washington, DC2015
Skills
Interpersonal skills :
- Immaculate customer service
- Professional, friendly demeanor on the phone, via email, and in person
- Dependable and punctual
- Taking the initiative to accomplish what needs to be done
- Conflict resolution abilities
Organizational skills :
- Multitasking
- Prioritizing
- Managing multi-line phones
- Appointment management
Technical skills :
- Typing
- Microsoft Office
- Scheduling and Calendar Management
Timeline
Receptionist Supervisor
National Geographic Society
09.2021 - 09.2023
Front Desk Receptionist
Allied Universal Security Services
03.2017 - 08.2021
Special Police Officer
Allied Universal Security Services
01.2016 - 08.2021
Security Officer
CES Security
10.2015 - 01.2016
Handbags Specialist
Macy's
02.2012 - 04.2016
File Clerk
Advanced Urgent Medical Care
06.2009 - 12.2011
GED -
University of District of Columbia
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