Unique Smith
Milwaukee,WI
Summary
Proven track record in enhancing customer loyalty and reducing fraud instances, notably at FIS Global. Skilled in customer service and critical thinking, adept at resolving complex issues and driving sales growth. Achieved significant improvements in client trust and satisfaction, leveraging problem-solving abilities and computer proficiency for optimal results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Globe Life And Accident Insurance Company
08.2022 - 06.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Fraud Specialist
FIS Global
01.2020 - 07.2022
- Improved customer trust by promptly addressing and resolving reported instances of fraud.
- Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
- Provided exceptional support to internal stakeholders during fraud investigations, ensuring all relevant information was readily available for swift and accurate decisionmaking.
- Reduced instances of fraud by implementing comprehensive detection and prevention strategies.
Sales Representative
Spectrum
11.2018 - 01.2020
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Education
Business Administration And Management
MATC
Milwaukee, WI2025
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Data Entry
- Call center experience
- Computer Proficiency
- Problem Resolution
Timeline
Customer Service Representative
Globe Life And Accident Insurance Company
08.2022 - 06.2024
Fraud Specialist
FIS Global
01.2020 - 07.2022
Sales Representative
Spectrum
11.2018 - 01.2020
Business Administration And Management
MATC
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