Charity Smith
Greenville,NC
Summary
Highly motivated and detail-oriented professional with strong experience in customer service, sales, technical support, and healthcare-related environments. Known for delivering exceptional customer experiences, resolving complex issues, and consistently surpassing performance goals. Skilled in team leadership, communication, and maintaining high-quality standards in fast-paced settings. Seeking a role that supports long-term growth and aligns with future goals in healthcare and technology.
Overview
4
4
years of professional experience
Work History
Supervisor in Training
CVS
09.2025
- Recognized for strong leadership and effective team development during training.
- Consistently exceeded sales goals, leading the team to surpass targets by 20%.
- Conducted communication workshops that strengthened collaboration and improved morale.
- Helped create a positive work culture that contributed to a 25% decrease in turnover.
- Worked closely with management to align team objectives with company goals.
Mobile App Specialist
Access2Care
09.2023 - 08.2025
- Handled customer inquiries and technical issues efficiently, improving user satisfaction.
- Developed user engagement strategies that enhanced app performance and retention.
- Managed complaints and documented feedback for continuous improvement.
- Created user guides and tutorials to improve customer understanding and usability.
COVID Tester
Mako Medical Laboratories
07.2021 - 05.2023
- Delivered compassionate patient care in a safe and controlled testing environment.
- Conducted accurate sample inspections and maintained quality compliance.
- Improved test-site efficiency through organized workflows.
- Maintained strict attention to detail under demanding safety and time constraints.
Telesales Representative
Victra – Verizon Wireless
04.2022 - 03.2023
- Documented customer information and product selections with accuracy.
- Consistently exceeded sales metrics through effective call control.
- Educated customers on products to enhance satisfaction and retention.
- Achieved up to 100 sales per day through strategic cross-selling.
- Used persuasive communication to overcome objections and close sales.
Education
Associate Degree - In Progress
Pitt Community College
01.2027
High School Diploma - undefined
Junius H. Rose High School
01.2020
Skills
- Employee coaching
- Industry expertise
- Motivation techniques
- Staff development
- Teamwork and collaboration
- Staff training
- Problem resolution
Timeline
Supervisor in Training
CVS
09.2025
Mobile App Specialist
Access2Care
09.2023 - 08.2025
Telesales Representative
Victra – Verizon Wireless
04.2022 - 03.2023
COVID Tester
Mako Medical Laboratories
07.2021 - 05.2023
High School Diploma - undefined
Junius H. Rose High School
Associate Degree - In Progress
Pitt Community College