Unique Thompson
Irving,TX
Summary
Dynamic customer service professional with a proven track record at ADP, excelling in conflict resolution and active listening. Recognized for enhancing customer loyalty through empathetic complaint resolution and informed product recommendations. Proficient in Microsoft Excel, leveraging critical thinking to drive satisfaction and foster positive relationships.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
ADP
Irving, TX
04.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Caregiver
Self Employed
Irving, TX
02.2023 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
Leasing Agent
Certified Apartment Staffing
Arlington, TX
02.2022 - 12.2022
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
Quality Control Inspector
Chewys Warehouse
Dallas, TX
07.2021 - 01.2022
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Team Leader
Sonic
Cedar Hill, TX
02.2018 - 02.2021
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Education
Cedar Hill High School
Cedar Hill, TX06.2021
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Conflict resolution
- Computer proficiency
- Microsoft Excel
Certification
CPR Certified
Timeline
Customer Service Representative
ADP
04.2024 - Current
Caregiver
Self Employed
02.2023 - Current
Leasing Agent
Certified Apartment Staffing
02.2022 - 12.2022
Quality Control Inspector
Chewys Warehouse
07.2021 - 01.2022
Team Leader
Sonic
02.2018 - 02.2021
Cedar Hill High School