Uniqwa Billingsley
Midwest City,OK
Summary
Dynamic professional with a proven track record at Amazon, excelling in customer support and creative problem-solving. Expert in escalation management and new hire training, I've significantly reduced workplace accidents and enhanced service satisfaction. Skilled in both team building and OSHA standards, my approach transforms challenges into achievements, fostering continuous improvement and strong customer relationships.
Overview
9
9
years of professional experience
Work History
Sr Customer Service Representative
Development Services
Oklahoma City, OK
08.2024 - Current
- Manage a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Schedule inspections and coordinate with inspectors to ensure timely visits and approvals.
- Assist with intake and processing development permits ensuring completeness and accuracy of applications.
- Build strong customer relationships through empathetic listening, understanding, and prompt resolution of concerns.
- Ensure compliance with industry regulations through meticulous documentation practices and adherence to best practices.
Driver Trainer
Amazon
Lewisville, TX
06.2020 - 08.2024
- Developed tailored training programs for individual drivers, addressing specific areas of improvement.
- Provided expert guidance on company policies and procedures, ensuring proper adherence among all driver trainers and Amazon delivery service partner drivers.
- Delivered exceptional customer service during inbound calls from drivers seeking assistance with deliveries.
- Created a positive learning environment by fostering open communication and constructive feedback during training sessions.
- Assisted drivers with timely delivery of packages to customer locations, enhancing overall satisfaction with service and daily quotas.
Ambassador
Amazon
Dallas, TX
09.2018 - 06.2020
- Evaluated progress towards achieving mission goals using key performance indicators and implemented necessary changes for continuous improvement.
- Revolutionized safety training, significantly reducing workplace accidents.
- Mentored new hires, resulting in stronger development and increased productivity.
- Lead DSP and Flex dispatch to ensure that packages got on the road before critical pull time.
- Collaborated with cross-functional teams to identify, analyze, and resolve complex issues impacting business performance.
Hair Stylist
Sports Clips Hair Salon
Dallas, TX
11.2015 - 09.2018
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
Education
High School Diploma -
Midwest City HighSchool
Midwest City, OK05.2012
Cosmetology License -
Mid Del Technology Center
Midwest City, OK05.2012
Skills
- Customer support
- Escalation management
- Call center experience
- Issue and complaint resolution
- New hire training
- Planning and coordination
- Public speaking
- Creative problem solving
- Course development
- OSHA standards
- Team building
Timeline
Sr Customer Service Representative
Development Services
08.2024 - Current
Driver Trainer
Amazon
06.2020 - 08.2024
Ambassador
Amazon
09.2018 - 06.2020
Hair Stylist
Sports Clips Hair Salon
11.2015 - 09.2018
High School Diploma -
Midwest City HighSchool
Cosmetology License -
Mid Del Technology Center