Andrew DeRusha

• Helped launch Mobile dining, over $500,000 in sales in 7 months
• Updated daily amenity sheet to streamline ordering process
• Coordinate amenity drops with meeting planners
• Private Dining/Residence service
• Seasonal retail and activations including Gingerbread School and Turkey to Go

2022 Accolades

• 5-Star official IRD Forbes audit
• Highest ESS scores
• Record annual sales in all 3 departments (Assisted by Maria)
• AAA Five Diamond

• Assist Front Desk, PBX, and Guest Relations with daily responsibilities
• Efficiently resolved over 3,500 gxp cases
• Coordinate across various departments
• Trained new employees and created check-list for Runners

• Helped existing kitchen spaces maximize profit and efficiency with virtual brands including MrBeast Burger and Barstool Bites
• Manged prospective leads and existing accounts using a CRM to ensure lasting and successful partnerships
• Increased lead pipeline via cold outreach
• Guided clients through the end of the sale, responding to all inquiries in a timely manner
• Built accounts, prepared contracts, and facilitated onboarding process

• Troubleshot iOS cases by isolating, probing, and personalizing over the phone
• Crafted and communicated plans to efficiently resolve problems utilizing numerous resources
• Created and achieved new goals each month after analyzing advisor metrics
• Had an overall Customer Satisfaction Score of 4.7/5 with over 1,500 resolved cases
• Made weekly newsletter that was sent out to the college program
• Maintained legal compliance with corporate policies and internal procedures