Upendrarao Bhukya
Houston,USA
Summary
Upendra is a IT Leader with 14+ years of industry expertise, driving success in Hi-Tech, TTH (Travel, Transport, Health), Finance, Manufacturing, Infrastructure). Capabilities include client management, program management, and delivery management, team leadership of large offshore teams, software development and global delivery. Specialize in managing customer relationships, account management, managing million dollar portfolios. Master of Computer Application. Certified in Safe Agile, CSM, ITIL and PMP trained. Positive, collaborative problem-solver with knack for fostering team synergy and delivering successful projects. Possesses deep understanding of Agile methodologies and expertise in facilitating continuous improvement and effective communication. Dedicated to driving impactful results and enhancing team performance.
Overview
14
14
years of professional experience
4
4
Certification
Work History
Scrum Master/Technical Lead
SmyanSoft LLC
11.2024 - Current
- As a Scrum Master I am working as lead change agent in GM Mobile development core workspace and working closely with Agile Leads, RTEs/PMO and Development Managers for successful delivery of program objective
- Facilitates scrum ceremonies like Daily Stand-ups, maintains Epic/Feature and User Story Backlog, Sprint Planning, backlog grooming/refinement, retrospective, Sprint review & demos, and impediment/dependencies resolution with other scrum team cross functionally
- Mentoring & coaching scrum team with agile principles & Values, Story pointing estimation & Capacity Planning
- Facilitates training to team members as needed like Azure (ADO), Jira, Confluence
- Facilitated and actively provided guidance and help PO in creating backlog and grooming user stories
- Work closely with PO to ensure that team has healthy backlog and there is clear product roadmap in terms of upcoming release
- Monitor the team performance by using Burn down, velocity and other agile metrics and share with program stakeholders
- Improved team efficiency by implementing Agile and Scrum methodologies for project management.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Managed product backlog effectively, prioritizing high-value items for faster completion.
- Led sprint reviews and planning meetings to promote full team engagement.
- Implemented continuous improvement initiatives through regular retrospective meetings with the team.
- Optimized resource allocation by identifying and addressing bottlenecks in project workflows, leading to reduced time-to-market for product releases.
- Oversaw migration of legacy systems to modern platforms, enhancing system scalability and performance.
Senior Scrum Master
Tata Consultancy Services
01.2020 - 12.2024
- Company Overview: Client: Honeywell (Manufacturing, Infrastructure, e-commerce)
- PMT AM order tracking: - Provide an order tracking experience to the users on the AEM website for ocean, air & ground shipment
- And customer will be able to view the order shipment logs and view full lifecycle of their products
- As a Scrum Master I was working on Kanban to Scrum transition to this agile workspace
- Facilitates all scrum ceremonies like Daily Stand-ups, maintains Epic/Feature and User Story Backlog, Sprint Planning, backlog grooming/refinement, retrospective, Sprint review & demos, and impediment/dependencies resolution with other scrum team on ART, and worked closely with Agile Coach and RTE for successful delivery of program objective
- Mentoring & Coaching team with Agile principles & Values, Story estimation & Capacity Planning
- Facilitated and actively provided guidance and help PO in creating backlog and grooming user stories
- Work closely with PO to ensure that team has healthy backlog and there is clear product roadmap in terms of upcoming release
- Monitor the team performance by using Burn down, velocity and other agile metrics and share with program stakeholders
- Led a servant leadership role and helped teams with removal of impediments
- Worked closely RTE & Product managers in creating viable accurate PI Objectives
- Highlight impediments at the ART level, call out dependencies (internal and external), Conflict and dependencies management with other scrum team working on same ART
- Participates and collaborates in SoS (Scrum of scrum meetings) with other team’s Scrum Master and helped team in resolving cross team dependencies
- Collaborating with stakeholders to define release objectives, identifying key deliverables, establishing timelines and dependencies and ensuring alignment across teams
- Successfully led multi-disciplinary teams towards achieving project milestones while adhering to established budgets and timelines.
- Improved overall project efficiency with effective coordination between development, testing, deployment, and support teams during release cycles.
- Developed strong relationships with key stakeholders across various departments to enhance collaboration efforts on complex projects.
- Conducted quality assurance to verify accuracy of data used in IT projects.
- Overseeing the execution of the release plan
- Work closely with development, QA, business and operations teams to ensure all necessary tasks are completed on time
- Client: Honeywell (Manufacturing, Infrastructure, e-commerce)
Project Manager
Tata Consultancy Services
01.2019 - 12.2020
- Company Overview: Client: Tata Motors (Manufacturing)
- Responsible for planning and executing CX transformation general platform, customer 360 view
- The project involved design iconic experience for it’s passenger vehicle business unit’s customers by seeking to be the first OEM with 'online led' bridgital model in the Indian market.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Completed projects within tight deadlines, coordinating team efforts and prioritizing tasks effectively.
- Developed and executed a comprehensive migration plan, considering the unique requirements of each vendor and coordinating with internal teams and external partners
- Led and successfully managed a complex project involving the migration of vendor feeds to newer technology
- Fostered strong relationships with vendors and acted as the single point of contact for them during the entire project
- Implemented rigorous validation and testing processes to ensure accuracy of the data and addressing discrepancies and errors
- Implemented change management strategies, providing training and support to users, managing resistance to change, ensuring minimal disruption to ongoing operations
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Client: Tata Motors (Manufacturing)
Service Delivery Manager
Tata Consultancy Services
01.2014 - 12.2019
- Company Overview: Client: United Airlines (Travel, Transport & Health)
- Led multiple support teams including the Major Incident Management team in the Individual business area supporting a diverse mix of technology and platforms for an Annuity client
- Responsible for the overall service delivery operation to ensure the timely and effective resolution of service disruptions and a quick return to normalcy
- Advised clients on methods, technologies, process improvements and training that would increase overall business potential.
- Managing service level agreements and monitor service performance to meet or exceed client expectation
- Proactively identify and resolve service issues, escalating problems as necessary and implementing service improvement initiatives
- Coordinate the day-to-day activities of the service delivery team, including task assignment, shift planning, setting performance goals, ensuring team members are timely rewarded for initiatives and fostering a positive work culture
- Build and maintain strong relationship with stakeholders and maintain clear and open communications throughout the engagement
- Client: United Airlines (Travel, Transport & Health)
Lead Technical Engineer
Tata Consultancy Services
01.2012 - 12.2014
- Company Overview: Client: Bank of America
- Leader of a cross-functional team accountable for implementing large-scale, high-profile projects incorporating industry standards, optimization and cost reduction strategies
- Recognized by executive team for delivering excellence in client and vendor relations, team leadership and mentoring and was placed on an accelerated career path
- Collaborate with business development and actuarial teams to respond to RFPs and participate in bidding and orals presentations for new engagements
- Assess project scope and determine resource allocation, delivery timeline and budget for each engagement
- Develop scope statement, build project plans, distribute workload, monitor progress and budget, proactively identify, and prioritize ad resolve project issues
- Manager for a project portfolio impacting over US$10M in healthcare domain in private sector
- Designed and implemented a process optimization solution which resulted in considerable cost savings for the client
- Architected and developed an application modernization path for ageing technologies
- Advise, coach and guide team members by providing semi-annual and annual performance reviews including goal-setting and career development initiatives
- Client: Bank of America
Senior Engineer
Tata Consultancy Services
01.2011 - 12.2012
- Lead a team of application developers in large and medium sized modernization and technology transformation projects
- Analyse, plan, design and code application modernization initiatives
- Extract business rules and functionalities from legacy code, document the requirements and re-write them in newer technologies
- Provide alternate solution to deprecated functionalities
- Monitor and plan for system upgrades
- Reduce application downtimes by proactively analysing previous fault patterns and implement corrective measures
- Prepare status updates for leadership on application availability, incident responses and problem resolutions
- Conduct defect review meetings and drive quality generating activities
Education
Master of Computer Applications -
Osmania University
Skills
- Project Management
- Release Management
- Service Delivery
- People Management
- DevOps
- Azure Cloud
- AWS
- CI/CD Pipelines
- Salesforce
- CSM
- SAFE AGILIST
- Net
- ITIL
- PMP
- Agile metrics tracking
- Agile coaching
- Project management
- Sprint planning
- Multitasking Abilities
Certification
- Certified SAFe Advanced Scrum Master (Scaled Agile, Inc.)
- ITIL 2011 Certified (Foundation Certificate in IT Service Management)
- Certified Scrum Master (CSM), from Scrum Alliance
- PMP Trained
- Certified in Six Sigma
Toolsandutilities
- MS Office Suite
- MS Project
- MS Visio
- Product Studio
- Share Point
- AGILE
- JIRA
- Azure DevOps
Applications
- Jira
- Power BI
- Confluence
- Service-Now
- Windows
- Mobile apps development
- MS Office Suite
- MS Project
- MS Visio
Timeline
Scrum Master/Technical Lead
SmyanSoft LLC
11.2024 - Current
Senior Scrum Master
Tata Consultancy Services
01.2020 - 12.2024
Project Manager
Tata Consultancy Services
01.2019 - 12.2020
Service Delivery Manager
Tata Consultancy Services
01.2014 - 12.2019
Lead Technical Engineer
Tata Consultancy Services
01.2012 - 12.2014
Senior Engineer
Tata Consultancy Services
01.2011 - 12.2012
Master of Computer Applications -
Osmania University
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