Uralonda Adigun
Houston,TX
Summary
I am driven by a commitment to excellence, I leveraged my problem-solving abilities and customer service expertise at Smart Home Remodeling to enhance client satisfaction and loyalty. My proactive approach and critical thinking skills led to effective conflict resolution and a notable increase in repeat business, demonstrating my ability to deliver results in high-pressure environments.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Smart Home Remodeling
Houston, TX
09.2020 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Energy Advisor
Just Energy
Houston, TX
05.2017 - 03.2020
- Established strong relationships with local contractors to ensure high-quality workmanship on recommended upgrades.
- Collaborated with utility providers to secure rebates and incentives for clients implementing energy-efficient measures.
- Delivered informative presentations at community events to raise awareness about the benefits of energy conservation.
- Enhanced client understanding of their energy usage patterns by providing clear explanations and visualizations of data.
- Conducted in-depth analyses of utility bills, identifying trends and opportunities for cost reduction.
Fulfillment Team Member/Seasonal Worker
Target
Houston, TX
08.2019 - 12.2019
- Ensured timely delivery of customer orders by consistently meeting or exceeding daily picking and packing targets.
- Participated in ongoing training and professional development opportunities to stay current on industry trends and best practices for fulfillment operations.
- Collaborated with team members to achieve a high level of accuracy in order fulfillment, minimizing returns due to errors.
- Supported quality control efforts by conducting thorough inspections of outgoing shipments, ensuring that all products met established standards before leaving the facility.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
Customer Service Cashier
Edible Arrangements
Houston, TX
03.2014 - 05.2017
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
Associate Of Science - Health Information Technology
Houston Community College
Houston, TXSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Conflict Resolution
- Team Player
- Attention to detail
- Product Knowledge
- Product Sales
- Order Fulfillment
- Excellent Communication Skills
Timeline
Customer Service Representative
Smart Home Remodeling
09.2020 - 12.2022
Fulfillment Team Member/Seasonal Worker
Target
08.2019 - 12.2019
Energy Advisor
Just Energy
05.2017 - 03.2020
Customer Service Cashier
Edible Arrangements
03.2014 - 05.2017
Associate Of Science - Health Information Technology
Houston Community College