Urangarid Enkhtug
Naperville,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Host and Server
Kyoto Japanese Steakhouse
02.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Project Manager
Bloom Technology LLC
09.2019 - 01.2023
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Monitored project progress, identified risks and took corrective action as needed.
- Developed and initiated projects, managed costs, and monitored performance.
Sales Manager
March Construction LLC
06.2018 - 09.2019
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Attended industry events and conventions to expain sales opportunities.
Barista Manager
Tom N Toms Coffee
04.2016 - 05.2018
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
Education
BBA - Business Administration
University of International Studies
Ulaanbaatar, Mongolia06.2019
High School Diploma -
33rd School of Mongolia
Ulaanbaatar, Mongolia06.2014
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Customer Relations
- Staff Management
- Technical understanding
- Team Bonding
- Inventory Control
- Exceptional customer service
- Cash Handling
- Professional Appearance
Certification
- Certified Barista, Tom n Toms Coffee
- Basset & Food Handler
Timeline
Host and Server
Kyoto Japanese Steakhouse
02.2023 - Current
Project Manager
Bloom Technology LLC
09.2019 - 01.2023
Sales Manager
March Construction LLC
06.2018 - 09.2019
Barista Manager
Tom N Toms Coffee
04.2016 - 05.2018
BBA - Business Administration
University of International Studies
High School Diploma -
33rd School of Mongolia
- Certified Barista, Tom n Toms Coffee
- Basset & Food Handler
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