Uri Johnson
Philadelphia,PA
Summary
Dynamic Retention Specialist at All American Home Health Care with proven problem-solving skills and a strong focus on customer relations. Successfully elevated client satisfaction through effective negotiation and proactive engagement, fostering loyalty and referrals. Expertise in case documentation and cross-functional communication enhances organizational efficiency and service quality.
Overview
5
5
years of professional experience
Work History
Retention Specialist
All American Home Health Care
Philadelphia, PA
11.2024 - Current
- De-escalated situations effectively while identifying mutually beneficial resolutions.
- Elevated customer experience with proactive engagement and quick problem-solving.
- Maintained client satisfaction through effective negotiation of contract renewals.
- Fostered strong customer relationships to enhance loyalty and referrals.
Risk Management Analyst
Care Givers America
Jenkintown, PA
05.2024 - 11.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Schedule Coordinator
Siah Home Care
Philadelphia, PA
02.2022 - 01.2024
- Streamlined internal communication, ensuring accurate and up-to-date schedule information for all team members.
- Managed last-minute schedule changes with minimal disruption to daily operations or customer service levels.
- Addressed any personnel concerns related to work schedules promptly, promoting a positive working environment for all staff members.
- Monitored employee attendance and punctuality, addressing issues promptly to maintain optimal staffing levels.
Analyst Intern
Verizon
Pittsburgh, PA
06.2020 - 10.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma - Academics
Penn Foster High School
Pittsburgh, PA03.2017
Skills
- Problem-Solving
- Case Documentation
- Cross-functional communication
- Offer development
- Customer relations
- Customer retention strategies
Timeline
Retention Specialist
All American Home Health Care
11.2024 - Current
Risk Management Analyst
Care Givers America
05.2024 - 11.2024
Schedule Coordinator
Siah Home Care
02.2022 - 01.2024
Analyst Intern
Verizon
06.2020 - 10.2021
High School Diploma - Academics
Penn Foster High School