Uriah Fogle
Schenectady,NY
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Rivers Casino & Resort Schenectady
2023.10 - Current
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold polished company image.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system and enthusiastically greeted callers.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Developed and maintained positive relationships with guests for satisfaction.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Bus Operator
CDTA
2022.08 - 2023.04
- At CDTA I was a bus operator
- My responsibilities included, making sure customers boarded and exited safely, assisted disabled customers on and off the bus as well as making sure there wheelchairs were secured
- I also performed a daily pre and post trip of the bus.
Delivery Service Partner
Mzone Logistics
2021.07 - 2022.02
- At Mzone Logistics, I was a delivery service partner (dsp) to Amazon
- It was my responsibility to deliver customer packages quickly and safely while addressing any concerns or complaints from the customers.
Sales Manager
Rent A Center
2019.10 - 2020.04
- At Rent A Center I was the sales manager
- I was responsible for assisting customers with their product, insuring there was no damage to merchandise, and in charge of scheduling items for delivery.
Education
Schroon Lake Central School
Hudson Valley Community College
SUNY Schenectady
Skills
- Team player
- Reliability
- Customer service skills
- Time management
- Leader
- Fast learner
- Manager experience and supervisory skills
- Positive and Upbeat
- Social Media Savvy
- Problem solving skills
Timeline
Front Desk Agent
Rivers Casino & Resort Schenectady
2023.10 - Current
Bus Operator
CDTA
2022.08 - 2023.04
Delivery Service Partner
Mzone Logistics
2021.07 - 2022.02
Sales Manager
Rent A Center
2019.10 - 2020.04
Schroon Lake Central School
Hudson Valley Community College
SUNY Schenectady
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