URIALESHA WILSON
Fort Worth,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Enhance customer experiences by employing service-oriented behaviors, understanding customer desire, ad providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Data Entry
Kechco Inc
01.2022 - Current
- Completed data entry tasks with accuracy and efficiency.
- Maintained files, records and chronologies of entry activities.
- Scanned documents and saved in database to keep records of essential organizational information.
- Corrected data entry errors to prevent duplication or data degradation.
- Verified data files prior to entry to maintain high data accuracy.
- Produced monthly reports with advanced Excel spreadsheet functions.
Customer Service Rep
Amazon
12.2019 - 12.2021
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Logged call information and solutions provided into internal database.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Communicated with customers to assess and address individual needs, providing timely and quality support.
Forklift Operator
TJX Stores
11.2017 - 11.2019
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Transported goods between warehouse locations according to shipment and storage needs.
Office Administrator Assistant
World Pac
05.2015 - 09.2017
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Edited documents to improve accuracy of language, flow, and readability.
Material Handler Manager
IQOR
01.2014 - 01.2017
- Completed cycle counts and monthly inventory.
- Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
- Managed day-to-day operations of warehouse to keep everything running smoothly.
- Utilized forklift and other warehouse equipment to safely load and unload pallets and containers.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Always kept warehouse up to safety and health regulations.
Education
High School Diploma -
Trezvant High School
Memphis, TN05.2007
Skills
- Client Information Database Systems
- Efficient Data Entry
- Active Listening
- Dependable and Responsible
- Decision-Making
- Clerical Support
- Critical Thinking
- Flexible and Adaptable
- MS Office
- Sales expertise
- Customer Relations
- Freight Operations
Timeline
Data Entry
Kechco Inc
01.2022 - Current
Customer Service Rep
Amazon
12.2019 - 12.2021
Forklift Operator
TJX Stores
11.2017 - 11.2019
Office Administrator Assistant
World Pac
05.2015 - 09.2017
Material Handler Manager
IQOR
01.2014 - 01.2017
High School Diploma -
Trezvant High School