Uriel Ortega
Odessa,TX
Summary
Dynamic Online Personal Shopper at HEB Store with a proven track record in enhancing customer satisfaction through effective communication and product recommendations. Skilled in efficient order processing and inventory management, I excel in multitasking and team collaboration, consistently meeting quality goals while demonstrating patience and empathy in customer service. I attend class two times a week and the rest of the days I don't have class I work.
Overview
2
2
years of professional experience
Work History
Online Personal Shopper
HEB Store
Odessa, TX
06.2024 - Current
- Assisted customers in selecting grocery items based on preferences and dietary restrictions.
- Processed online orders efficiently, ensuring accuracy in item selection and substitutions.
- Communicated effectively with customers to address inquiries and provide product recommendations.
- Collaborated with store staff to maintain inventory levels and optimize order fulfillment.
- Enhanced shopping experience by suggesting complementary items based on customer needs.
- Maintained cleanliness and organization of shopping area, ensuring a pleasant environment for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Education
No Degree - Electrical Engineering
Odessa College
Odessa, TX06-2028
Skills
- Patience and empathy
- Customer service expertise
- Sales experience
- Product picking
- Heavy lifting
- Physical stamina
- Planning and organization
- Excellent communication
- Active listening
- Flexible and adaptable
- Multitasking
- Team collaboration
- Decision-making
- Professional and mature
Languages
Spanish
Professional Working
English
Professional Working
Timeline
Online Personal Shopper
HEB Store
06.2024 - Current
No Degree - Electrical Engineering
Odessa College