Summary
Overview
Work History
Education
Skills
Leadership Experience
Personal Information
Timeline
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Uriel Yanez

El Paso,Texas

Summary

Friendly and professional individual with strong customer service skills seeking a front desk agent position at hotel indigo. Eager to leverage my sales background and passion for exceptional service to ensure guest satisfaction and contribute to the hotel's front desk for excellence.

Overview

3
3
years of professional experience

Work History

Finish Line
01.2022 - 01.2024
  • Analyzed sales data for both personal and store performance
  • Assisted with online orders, including item retrieval, packaging, and labeling
  • Delivered top-tier customer service, contributing to the store's high customer satisfaction ratings
  • Gained extensive product knowledge, adapting quickly to new brands and products
  • Thrived in a fast-paced environment, multitasking to meet customer needs efficiently
  • Worked with urgency in a high-traffic store, contributing to an $8 million annual revenue
  • Trusted with money/register counts as a witness and secondary verifier
  • Provided leadership and training to new employees, earning their respect and trust
  • Maintained a calm and professional demeanor in a fast-paced environment, handling multiple customer requests simultaneously
  • Resolved customer complaints effectively, ensuring high levels of customer satisfaction.

Hollister
01.2021 - 01.2022
  • Analyzed sales data, including profit and loss statements
  • Organized the sales floor for customer convenience
  • Provided strong customer service, increasing customer loyalty.

Education

Eastwood High School
El Paso, Texas

Skills

  • Customer Service
  • Professional Appearance and Demeanor
  • Technical Skills
  • Organizational Skills
  • Problem-Solving
  • Teamwork
  • Sales Skills
  • Communication
  • Multitasking
  • Cultural Sensitivity
  • Additional Skills

Leadership Experience

Eastwood High School, El Paso, Texas, 2018-2023, Participated in non-profit events such as Eastwood High School's Sarges Smackdown and the 2430 Retail Fundraising Event, Coordinated volunteers and set up equipment for games and activities, Worked with local food companies for additional supplies and prizes as part of sponsorships, Invited to join the Gifted and Talented program, enhancing creativity and communication skills

Personal Information

Date of Birth: 10/24/04

Timeline

Finish Line
01.2022 - 01.2024

Hollister
01.2021 - 01.2022

Eastwood High School

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Uriel Yanez