Urja Patel

• Coordinated appointment scheduling for healthcare providers, optimizing patient flow and resource allocation.
• Managed patient communications, ensuring timely responses to inquiries and enhancing patient satisfaction.
• Assisted in maintaining accurate electronic health records, improving data integrity and accessibility.
• Supported billing processes by verifying insurance information and processing claims efficiently.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

• Checked patients in and out and scheduled appointments in person and

by phone.

• Measured eye pressure for patients during pre-exam procedures.

• Verified insurance benefits, including Medicare, by contacting insurance

providers.

• Provided support to patients and staff to ensure an efficient clinic

workflow.

• Processed prescriptions accurately and efficiently for diverse patient needs.
• Assisted pharmacists in medication management and patient consultations.
• Maintained inventory levels, ensuring stock availability and compliance with regulations.
• Trained new staff on pharmacy systems and customer service protocols.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.

• Resolved customer inquiries efficiently, enhancing satisfaction and loyalty to brand.
• Assisted in training new team members on customer service protocols and systems.
• Streamlined checkout processes, reducing wait times and improving overall customer experience.
• Managed inventory levels, ensuring product availability and minimizing stock discrepancies.