Urmil Patel
Chicago,IL
Summary
Skilled professional with a strong background in IT cybersecurity and a proven track record. Specializing in Active Directory and Microsoft Intune, demonstrating expertise in deploying and managing devices, prioritizing security enhancements, and streamlining onboarding processes. Extensive experience in project management using JIRA, effectively overseeing and delivering successful projects. Possessing a proficient understanding of security frameworks and protocols for compliance, ensuring all systems meet industry standards. Polished approach to optimizing systems, addressing dynamic needs, improving collaboration, and strengthening overall security measures.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT END USER SERVICES
CCC Intelligent Solutions
01.2023 - Current
- Adding users to Active Directory security groups and working with Intune for device compliance.
- Proficient with O365 suite and its troubleshooting. 2+yrs of experience with Intune Administrator roles including, User administrator, Authenticator admin, and reports reader.
- Rolling out Device administrator to Android work profile transition through Azure groups, along with tracking and monitoring the deployment's progress through JIRA.
- Use of Workday Asset Management for inventory.
- Assist with onboarding new employees by setting up hardware and software resources, providing equipment, and assigning role-based permissions.
- Work with Windows Autopilot, imaging, and Active Directory services to deploy and manage devices under company domain.
- Proficient in using JIRA for project management and issue tracking.
- Log and track helpdesk interactions using Remedyforce or Salesforce ticketing systems.
- Experienced with using teams collaboration software such as Cisco Webex, Microsoft teams, and Nice InContact for call queue.
FRAUD PREVENTION SPECIALIST
JP Morgan Chase
03.2021 - 05.2021
- Fluency in Windows operating system, while working with different internal departments to solve cardholder issues, using C3 Software to investigate security needs based on fraudulent activities
- Security and Risk management to ensure the compliance of customers on the call.
- Ability to make appropriate decisions and analyze accounts for suspicious activity.
- Strong and Effective verbal and written communication to resolve expected operating system errors and messenger tools.
- Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
- Conducted research and interviews with relevant stakeholders to gather evidence and build case files.
SEASONAL CONFIGURATION TECHNICIAN
Zones, LLC
06.2020 - 08.2020
- Provisioning and assembling iPads and MacBooks by installing and testing the software that analyzes and assesses the security measures on Deployment-based IT Devices, with accurate instructions.
- Checking the logistics of configuration and Quality ensuring the firewall software that is installed for blocking content purposes.
- Participating in internal department project meetings to improve processes to troubleshoot.
- Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
- Set up hardware and software in optimal configurations to meet network performance requirements.
Education
Bachelor of Science - Cybersecurity, Computer Science
DePaul University
Chicago, IL11.2024
Skills
- Active Directory
- Microsoft Intune
- Microsoft O365
- Windows Autopilot
- Cisco Modeling Labs
- Wireshark
- Packet Tracer
- Powershell
- Ticketing Systems
- Network protocols (eg TCP/IP)
- Python
- JIRA
- Microsoft Azure
- JAMF
Certification
- Certified in Cybersecurity (ISC2)
- ISACA member
Timeline
IT END USER SERVICES
CCC Intelligent Solutions
01.2023 - Current
FRAUD PREVENTION SPECIALIST
JP Morgan Chase
03.2021 - 05.2021
SEASONAL CONFIGURATION TECHNICIAN
Zones, LLC
06.2020 - 08.2020
- Certified in Cybersecurity (ISC2)
- ISACA member
Bachelor of Science - Cybersecurity, Computer Science
DePaul University
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