Summary
Overview
Work History
Education
Skills
Timeline
Generic

Urmilla Dookhoo

Queens,NY

Summary

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.

Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.

Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.

Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.

Efficient Cashier known for productivity and the ability to complete tasks swiftly. Specialized skills include accurate cash handling, strong customer service, and effective problem-solving. Excel in communication, teamwork, and adaptability, ensuring smooth transactions and positive customer experiences.

Effectively meet front-end needs with skilled merchandising, customer support and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to details. Sales expert promotes products and works to boost store profits.

Efficient cashier with experience in fast-paced retail environments. Known for accuracy in handling financial transactions and balancing cash drawers. Skilled at customer service, offering prompt and friendly checkout experiences. Improved transaction times through effective communication and organization skills, enhancing overall customer satisfaction.

Overview

14
14
years of professional experience
2012
2012
years of post-secondary education

Work History

Cashier

Temal Store
Queens, NY
07.2021 - 12.2025
  • Processed customer transactions efficiently at a busy retail location.
  • Assisted customers with product inquiries and recommendations.
  • Handled cash, credit, and returns accurately during shifts.
  • Resolved customer complaints promptly to ensure satisfaction.
  • Monitored inventory levels at the register for effective stock management.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Performed other duties as assigned by management.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer questions and provided store information.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Answered customer inquiries regarding store policies and procedures.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Resolved customer complaints professionally in accordance with company policy.
  • Maintained work area and kept cash drawer organized.
  • Processed customer payments quickly and returned exact change and receipts.

Lawyer clerk/ Paralegal

Mr. Michael R Baird and Mr. Chandra V. Sohan
New Amsterdam, Berbice, NY
04.2012 - 07.2019
  • Drafted legal documents and contracts for various client needs.
  • Conducted thorough legal research to support case arguments.
  • Represented clients in court hearings and negotiations effectively.
  • Drafted legal documents and correspondence for attorneys and clients.
  • Conducted legal research to support case preparation and strategy development.
  • Assisted attorneys in trial preparation, including evidence organization and exhibit creation.
  • Managed client communications, ensuring timely responses to inquiries and updates.
  • Reviewed contracts and agreements for compliance with legal standards and regulations.
  • Coordinated meetings, depositions, and hearings with clients, witnesses, and experts.
  • Maintained knowledge of legal procedures, policies, and changes affecting cases.
  • Provided administrative support such as answering phones or scheduling appointments.
  • Maintained client files according to established protocols.
  • Maintained calendars for upcoming court dates or deadlines related to cases.
  • Reviewed and organized legal documents, such as pleadings, motions, and briefs.
  • Drafted correspondence to clients and other attorneys.
  • Proofread documents prior to filing them with courts or submitting them to opposing counsels.
  • Filed pleadings and paperwork with court clerk to meet strict deadlines.
  • Organized client calendars, prepared mailings and handled high call volumes.
  • Advised clients on procedural matters related to their cases.
  • Attended court proceedings to observe trials or hearings.
  • Interviewed clients and obtained vital case information to support associates.
  • Organized exhibits for trial by preparing materials and supporting documentation.
  • Reduced workflow downtime by effectively organizing and managing client billing and case management files.
  • Managed case files and documentation, ensuring accuracy and confidentiality.

Education

Certificate -

University of Guyana
Berbice , Guyana
05.2012 - 02.2013

Berbice High School
Berbice , Guyana

Skills

  • Customer transactions
  • Cash handling
  • Inventory management
  • Customer assistance

Timeline

Cashier

Temal Store
07.2021 - 12.2025

Certificate -

University of Guyana
05.2012 - 02.2013

Lawyer clerk/ Paralegal

Mr. Michael R Baird and Mr. Chandra V. Sohan
04.2012 - 07.2019

Berbice High School
Urmilla Dookhoo