Ursula Boersema

• Oversees enterprise-wide leave of absence programs (FMLA, ADA, STD, LTD) supporting 7,000+ employees across 103 schools in 9 states, ensuring consistent and compliant administration.
• Leads, coaches, and mentors a team of leave and benefits administrators, driving consistent case handling, professional development, and high service standards.
• Manages third-party leave and disability vendors and insurance carriers, serving as escalation point for complex employee cases and maintaining service-level performance and issue resolution standards.
• Develops and maintains leave and benefits policies to ensure compliance with federal and multi-state employment regulations and successful completion of internal and external audits.
• Partners with Payroll and HRIS teams to configure and automate leave and benefits system integrations, strengthening data integrity, reducing manual processing, and improving payroll coordination.
• Produces regular cost, utilization, and trend reports for senior leadership, supporting financial planning, workforce planning, and risk mitigation related to leave and disability programs.

• Led day-to-day benefits and leave administration operations, supporting enterprise-wide benefit and absence management programs.
• Oversaw and continuously improved benefits administration systems, processes, and system integrations.
• Developed and enhanced leave of absence workflows and administration procedures in coordination with benefit vendors.
• Provided functional leadership to benefits team members responsible for leave and benefits administration.
• Implemented plan design changes and supported change management by coordinating benefit updates with vendors and internal stakeholders.
• Assisted in plan design analysis by preparing data and insights to support benefit strategy and decision-making.
• Ensured regulatory compliance across daily benefits and leave administration activities.
• Delivered high-quality customer service to employees regarding benefit and leave inquiries.
• Leveraged HR technologies to streamline benefit communication and administration processes.
• Fostered an engaging team culture built on trust, accountability, and open communication.

• Administered pension and retirement programs in compliance with state and federal regulations.
• Managed medical and statutory leaves (FMLA, ADA, STD, LTD) across 103 schools in nine different states.
• Oversaw Workers’ Compensation leave coordination and return-to-work processes.
• Led online open enrollment administration and maintained benefits communication platforms.
• Analyzed paid time off (PTO) costs and prepared executive-level reports for leadership review.
• Ensured ongoing compliance with Section 125, COBRA, HIPAA, FMLA, ADA, and related benefit plan requirements.
• Served as liaison between employees and service providers, resolving complex benefits issues.
• Supported policy development aligned with organizational initiatives.
• Participated in enterprise ERP system selection and implementation.

• Tracked employee hours to ensure Affordable Care Act (ACA) compliance for part-time staff.
• Validated monthly benefit accruals, payroll deductions, claims, and administrative costs.
• Assisted with annual benefits budgeting and financial forecasting.
• Maintained regulatory compliance for all benefit plans and documentation.
• Participated in hiring processes for support staff positions.
• Designed and implemented automated internal benefit administration procedures.
• Maintained strict confidentiality of employee and benefits data.
• Coordinated benefit processes with Food Service, Transportation, and school administrators.
• Managed Business Office and Building Services web content.

• Supported support staff hiring and onboarding processes.
• Managed substitute placement using AESOP system for certified staff.
• Created Schedule B contracts and maintained HR system data (MUNIS).