Ursula Early
Katy,TX
Summary
Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.
Overview
18
18
years of professional experience
Work History
Asst Manger/Cashier Team Lead
Soaps Gas Station/Car Wash
Detroit, MI
04.2017 - 04.2024
- Provided customer service in high-volume setting while supporting daily store operations.
- Handled cash deposits, balanced registers, and completed financial reports.
- Completed opening, closing, and shift-change duties to maintain daily operational standards.
- Directed staff assignments by defining specific priorities and objectives.
- Tracked inventory accurately to support product availability.
- Placed orders for fuel, snacks, and store supplies to maintain stock levels.
- Inspected pumps, coolers, and store areas regularly for cleanliness and safety compliance.
- Trained cashiers on register procedures and service standards to support consistent service.
- Built staff schedules and arranged coverage to meet store needs.
Specimen Processor
NEW FRONTIER COUNSELING SERVICES/ONSITE SUBSTANCE
Redford, MI
08.2022 - 03.2024
- Collected urine, saliva, and breath samples for on-site substance abuse testing.
- Supported client screening with professional service during drug testing.
- Prepared rapid-test materials and lab samples for workflow processing.
- Verified client identity and maintained accurate documentation records.
- Entered results and client records into the database with precision.
- Applied regulatory requirements consistently to support compliance.
- Set up testing supplies and kept clean collection areas for on-site substance abuse testing.
- Disposed biohazard materials and restocked equipment for daily testing operations.
- Organized testing schedules and managed filing to support efficient operations.
Certified Nursing Assistant (CNA)
Henry Ford Health System Hospice
Detroit, MI
05.2019 - 11.2020
- Assisted patients with daily living tasks to support comfort and independence.
- Maintained accurate patient charts and records to support care continuity.
- Managed visit schedules and updated database systems to improve patient tracking.
- Shared patient concerns clearly with nurses, families, and care team members.
- Observed unusual symptoms and changes, then reported findings to the charge nurse.
- Coordinated in-home care plans with interdisciplinary healthcare teams.
- Collected patient condition details and recorded vital signs during home visits.
CNA Scheduler / Administrative Support
Divine Connection
Pearland, TX
02.2015 - 08.2016
- Coordinated weekly schedules for CNA staff to ensure adequate coverage and meet patient care needs
- Collaborated with staff to resolve scheduling issues
- Handled applicant calls and scheduled interviews to streamline recruitment process
- Assisted with onboarding and orientation
- Verified licenses and certifications for compliance to maintain regulatory standards
Certified Nursing Assistant (CNA)
Professional Caretakers
Houston, TX
03.2006 - 12.2015
- Delivered direct patient care while monitoring vital signs.
- Escalated patient condition changes to healthcare team promptly.
- Maintained accurate documentation of care activities and observations.
- Managed patient safety and comfort needs during care delivery.
Education
CERTIFIED NURSING ASSISTANT LICENSE
SMITHWOOD MEDICAL INSTITUTE
Houston, TX04-2013
Skills
- Cash management proficiency
- Inventory control
- Exemplary customer service
- Supervisory skills
- Team building
- Detail orientation
- Efficient multitasking
- Adaptability to change
- Effective problem-solving
- Flexible approach
- Problem-solving communication
Additional Information
- Open to growth opportunities and professional development
- Strong background in healthcare support and customer-facing roles
Timeline
Specimen Processor
NEW FRONTIER COUNSELING SERVICES/ONSITE SUBSTANCE
08.2022 - 03.2024
Certified Nursing Assistant (CNA)
Henry Ford Health System Hospice
05.2019 - 11.2020
Asst Manger/Cashier Team Lead
Soaps Gas Station/Car Wash
04.2017 - 04.2024
CNA Scheduler / Administrative Support
Divine Connection
02.2015 - 08.2016
Certified Nursing Assistant (CNA)
Professional Caretakers
03.2006 - 12.2015
CERTIFIED NURSING ASSISTANT LICENSE
SMITHWOOD MEDICAL INSTITUTE