Divine Manzano
Brooklyn,NY
Summary
Dynamic cashier team lead with extensive experience in customer service and operational efficiency. Proven track record in training and mentoring staff to elevate service standards and enhance customer interactions. Expertise in cash management and inventory control, driving effective store operations and maximizing customer satisfaction. Strong background in sales strategies and employee development, fostering customer loyalty through proactive engagement and efficient issue resolution.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Cashier Team Leader
Tacocina
04.2026 - Current
- Supervised daily cash register operations to ensure accurate transactions and customer satisfaction.
- Trained new team members on cash handling procedures and customer service best practices.
- Managed inventory levels, ensuring stock availability for seamless service execution.
- Collaborated with management to implement promotions, enhancing customer engagement and sales.
Flight Attendant
Endeavor Airlines
06.2022 - 04.2025
- Ensured passenger safety through adherence to protocols and emergency procedures.
- Provided exceptional customer service by addressing passenger inquiries and resolving issues promptly.
- Assisted with in-flight sales, enhancing overall revenue and passenger satisfaction.
- Collaborated with crew members to maintain efficient cabin operations during flights.
Flight Attendant
GoJet Airlines
09.2021 - 05.2022
- Conducted pre-flight briefings, ensuring team alignment on safety procedures and service expectations.
- Trained new flight attendants on company policies, safety protocols, and customer service standards.
- Monitored cabin environment for comfort levels, adjusting conditions based on passenger feedback.
- Implemented efficiency improvements in boarding process, reducing turnaround time between flights.
Shift Supervisor
Starbucks
07.2019 - 07.2021
- Supervised daily operations to ensure efficient workflow and adherence to company standards.
- Trained and mentored new baristas, enhancing team performance and customer service skills.
- Managed inventory levels, coordinating with suppliers to maintain stock availability and reduce waste.
- Implemented training programs that improved employee productivity and service quality across shifts.
Assistant Teaching Artist
Teen Central Youth Center
07.2018 - 05.2020
- Developed and implemented engaging art programs for youth, fostering creativity and self-expression.
- Collaborated with educators to align curriculum with artistic activities, enhancing learning experiences.
- Mentored young artists, providing constructive feedback to improve their skills and confidence.
- Organized community events showcasing student artwork, promoting engagement and support for the arts.
Supervisor
Trader Joe's
04.2018 - 05.2019
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff on customer service best practices and product knowledge.
- Implemented inventory management techniques to optimize stock levels and reduce waste.
- Analyzed team performance metrics to identify areas for improvement and drive efficiency.
Server/ Supervisor
IPic Theaters
04.2016 - 12.2017
- Supervised daily operations to ensure exceptional guest service and satisfaction.
- Trained and mentored new staff on service standards and operational procedures.
- Coordinated team schedules, optimizing labor efficiency during peak hours.
- Implemented inventory management processes to reduce waste and enhance stock accuracy.
Education
High School Diploma -
Acorn Community High School
Brooklyn, NY06-2013
Skills
- Cash handling proficiency
- Customer service expertise
- Proficient in complaint resolution
- Customer relationship management
- Multilingual customer assistance
- Inventory control
- Analyzes sales data
- Food safety regulations adherence
- Food order coordination
- Certified in first aid
- Effective leadership
- Incident documentation
- Technical documentation
- Proficient in Microsoft Word
- Certified in CPR
- Cash management proficiency
- Team leadership
Certification
Earlychildhood
Timeline
Cashier Team Leader
Tacocina
04.2026 - Current
Flight Attendant
Endeavor Airlines
06.2022 - 04.2025
Flight Attendant
GoJet Airlines
09.2021 - 05.2022
Shift Supervisor
Starbucks
07.2019 - 07.2021
Assistant Teaching Artist
Teen Central Youth Center
07.2018 - 05.2020
Supervisor
Trader Joe's
04.2018 - 05.2019
Server/ Supervisor
IPic Theaters
04.2016 - 12.2017
High School Diploma -
Acorn Community High School