Ursula Hicks
Altamonte Springs,FL
Summary
Dynamic General Manager with a proven track record in enhancing operational efficiency and customer satisfaction. Expertise in team leadership, employee training, and inventory management drives significant sales growth and positive customer experiences.
Overview
5
5
years of professional experience
Work History
General Manager
Circle K Corp
Orlando, Florida
09.2020 - Current
- Managed daily store operations, ensuring compliance with company standards and local health regulations.
- Supervised staff scheduling to optimize workforce efficiency and enhance coverage.
- Implemented inventory control processes, maintaining stock levels and minimizing waste.
- Trained new employees on operational procedures and customer service expectations.
- Conducted regular performance evaluations, providing constructive feedback for employee development.
- Coordinated promotional initiatives that increased customer engagement and boosted sales.
- Effectively resolved customer complaints, maintaining a positive shopping experience.
- Established clear communication channels with staff to promote efficient operations.
Education
Associate of Arts - Business Administration
Heinrich Emanuel Merk
Darmstadt, Germany08-1976
Skills
- Customer relationship management
- Customer service
- Effective communication
- Team leadership
- Operational efficiency
- Inventory management
- Staff training
- Performance evaluation
- Time management
- Conflict resolution
- Problem solving
Affiliations
In my spare time, I enjoy staying fit by going on weekly runs as well as training for either 5K's or Half Marathons.
I also go on weekly bike rides for about an average of 15 miles each ride.
When I'm not doing these activities, I enjoy relaxing at home reading books.
Languages
German
Native/ Bilingual
References
References available upon request.
Timeline
General Manager
Circle K Corp
09.2020 - Current
Associate of Arts - Business Administration
Heinrich Emanuel Merk
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