Overview
Work History
Education
Skills
Timeline
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URSULA LARSON

Portland,Oregon

Overview

8
8
years of professional experience

Work History

Learning and Development Intern

TriMet
04.2025 - Current
  • :Assisted in onboarding over 110 new hires by coordinating and delivering five comprehensive, week-long onboarding programs, developing presentations and onboarding packets for groups of up to 60 new union employees.
  • Utilized Articulate Rise 360 to design an eLearning module for TriMet's Social Media Policy for use in onboarding programs for TriMet bus drivers and maintenance trainees, resulting in an increase in knowledge retention of over 220% when compared to previous instructor-led methods.
  • Designed and deployed Level 1 and Level 2 Kirkpatrick-style smile sheets and knowledge checks to measure training/onboarding effectiveness and inform efforts for continuous improvement. Recommendations made based on evaluations saw improvement in participant knowledge retention and engagement.
  • Entered pre/post-onboarding test scores into excel, utilizing pivot tables, charts, conditional formatting, various formulas, and functions such as VLOOKUP to present data clearly.
  • Supported the coordination of in-person learning and training events, as well as team activities.
  • Developed an informational page for team programs for TriMet's intranet program, TriNet.
  • Sorted and managed login credential data in Excel to free up over 600 unused OpenSesame subscriptions.
  • Audited eLearning courses for clarity, accessibility, and UX design.
  • Input classes, courses, and enrollment data into Oracle LMS, and pulled learning reports.
  • Utilized graphic design skills and Microsoft Powerpoint to develop adult learning best practices infographics for LMS stakeholders to make learning more engaging and fun.
  • Managed personal and team Outlook inboxes and calendars.

Reception / Wellness Consultant

Hand and Stone Spa
08.2023 - 10.2023
  • Trained new hires in customer service protocols.
  • Scheduled appointments, managed guest intake data entry, and maintained files.
  • Managed multiple phone lines while greeting visitors in a professional and friendly manner.
  • Sold memberships, gift cards, upgrades, products, and special offers.
  • Maintained a clean and organized reception area and spa to ensure a positive customer experience.

Graphic Design / Outreach Coordination Intern

Period
08.2017 - 09.2018
  • Used Adobe InDesign, Illustrator and Photoshop to design educational brochures, graphics for social media, advertisements, product packaging, and newsletters.
  • Managed groups of up to 50 volunteers in packaging events.
  • Coordinated with local nonprofits and businesses to bring care products to those in need.
  • Planned and executed events varying in size from 30 to 350 people.
  • Coordinated and created content for three, month-long social media campaigns relating to social justice and women's health.
  • Facilitated dialogue between community members and local organizations to address challenges and identify viable solutions.

Education

Bachelor of Science - Cultural/Linguistic Anthropology

Oregon State University
Corvallis, OR
03.2025

Skills

  • Adobe Acrobat Pro
  • Oracle LMS
  • Articulate 360
  • PowerPoint
  • Excel
  • Canva
  • Onboarding
  • Data entry

Timeline

Learning and Development Intern

TriMet
04.2025 - Current

Reception / Wellness Consultant

Hand and Stone Spa
08.2023 - 10.2023

Graphic Design / Outreach Coordination Intern

Period
08.2017 - 09.2018

Bachelor of Science - Cultural/Linguistic Anthropology

Oregon State University

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URSULA LARSON