Ursula Lockwood
Snow Hill,MARYLAND
Summary
Self-motivated professional with a proven track record in fast-paced environments. Known for excellent communication, problem-solving skills, and a friendly attitude, ready to contribute to team success.
Experienced case manager with a strong background in coordinating care for individuals with mental health diagnoses. Known for dependable support, active listening, and promoting continuity of care, contributing to improved recovery outcomes in various community settings.
Overview
15
15
years of professional experience
Work History
Re-Entry and Recovery
Worcester County Health Department
Snow Hill, MD
10.2024 - Current
- Provided assistance to individuals with a pre-existing mental health diagnosis with a pre- and post-release from Worcester County Detention Center, providing referrals and linkages to treatment and other services.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
State Care Coordination
Worcester County Health Department
Snow Hill, MD
07.2018 - Current
- Provided case management services to ensure an individual’s ability to access services needed to maintain recovery in their community.
- Promoted continuity of care by helping individuals transition from one level of care to another, improve recovery outcomes for individuals and the health care system.
- Introduced individuals to the Recovery Community and resources available within the community, and refer individuals to resources in their community.
- Services are provided in a setting most conducive to promoting maintenance of recovery for the individual in the community. This may include the individual’s home, recovery housing, transitional housing, job site, educational setting, community resources, etc.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
High Risk Team Member
Worcester County Health Department
Snow Hill, MD
01.2018 - 05.2021
- Coordinated communication between departments to ensure timely information sharing and collaboration.
- Developed strong cooperative relationships with coworkers and managers.
- Met weekly with team to discuss strategies for our clients, coordinating services
Targeted Adult Case Manager
Worcester County Health Department
Snow Hill, MD
10.2014 - 07.2018
- Provided essential, personalized support to individuals with specific needs—such as serious mental illness, by assessing needs, developing care plans, and facilitating referrals to community resources.
- Working in the community, home, or office, TCMs ensure access to services like housing, medical care, and legal assistance while monitoring progress to promote recovery and stability
- Coordinated care plans for clients, ensuring comprehensive support and service integration.
- Facilitated interdisciplinary team meetings to enhance communication and collaboration among service providers.
- Conducted assessments to identify client needs and develop tailored intervention strategies.
- Monitored client progress, adjusting care plans as necessary to optimize outcomes and engagement.
Adolescent Substance Abuse Counselor
Worcester County Health Department
Snow Hill, MD
02.2011 - 10.2014
- Developed individualized treatment plans for adolescents with substance abuse issues.
- Facilitated group therapy sessions to promote peer support and discussion.
- Collaborated with multidisciplinary teams to coordinate comprehensive care for clients.
- Conducted assessments to evaluate client needs and progress effectively.
Education
Master of Science - Rehabilitation Counseling
University of Maryland, Eastern Shore
Princess Anne, MD12-2013
Bachelor of Science - Rehabilitation Services
University of Maryland, Eastern Shore
Princess Anne, MD12-2010
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
- Flexible and adaptable
- Active listening
- Problem resolution
Timeline
Re-Entry and Recovery
Worcester County Health Department
10.2024 - Current
State Care Coordination
Worcester County Health Department
07.2018 - Current
High Risk Team Member
Worcester County Health Department
01.2018 - 05.2021
Targeted Adult Case Manager
Worcester County Health Department
10.2014 - 07.2018
Adolescent Substance Abuse Counselor
Worcester County Health Department
02.2011 - 10.2014
Master of Science - Rehabilitation Counseling
University of Maryland, Eastern Shore
Bachelor of Science - Rehabilitation Services
University of Maryland, Eastern Shore