Ursula Lopez
Marina,CA
Summary
Dynamic Certified Pharmacy Technician with a proven track record at CVS Pharmacy, excelling in medication dispensing and customer service. Demonstrated strong attention to detail and problem-solving skills, enhancing patient outcomes and increasing customer satisfaction through personalized service. Committed to maintaining HIPAA compliance and optimizing inventory management processes.
Certified professional with strong background in pharmacy operations, medication management, and patient care. Known for reliability, adaptability, and effective collaboration with healthcare teams to achieve optimal outcomes. Skilled in prescription processing, inventory control, and providing exceptional customer service. Highly organized with focus on accuracy and compliance with regulatory standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Child and Youth Program Assistant
Dorothy H. Finley Child Development Center
06.2025 - Current
- Developed engaging educational activities tailored to diverse learning styles and developmental needs.
- Collaborated with parents and educators to support children's social, emotional, and academic growth.
- Implemented behavior management strategies to promote positive interactions among children.
- Facilitated group discussions that encouraged teamwork and communication skills among youth participants.
- Delivered high level of care, assistance and supervision to children in compliance with organization's rules and policies.
Certified Pharmacy Technician
CVS Pharmacy
03.2022 - 05.2025
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Counted and measured medications by following standard procedures.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
Medical Scribe
Community Hospital of the Monterey Peninsula
10.2021 - 03.2022
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
- Increased overall productivity of clinical staff by providing real-time scribing support during high-volume shifts, enabling better focus on direct patient care.
- Ensured compliance with HIPAA regulations by consistently maintaining patient confidentiality and protecting sensitive information during documentation processes.
Mentor, Tutor
Community Partnership for Youth
06.2016 - 09.2020
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
- Enhanced mentee performance by providing personalized guidance and support.
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
- Assisted youth with homework assignments, sports, and fitness, art and literacy.
Education
Bachelor of Science - Molecular Biology
California State University, Monterey Bay
Seaside, CA05-2021
Skills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- HIPAA regulations
- Medication dispensing
- Team collaboration
- Filling prescriptions
- Pharmaceutical calculations
- Prescription interpretation
- Inventory management
- Time management
- Medication safety protocols
Certification
- Licensed Pharmacy Technician - CALIFORNIA State Board of Pharmacy & ARIZONA State Board of Pharmacy
- Basic Life Support (CPR Certification) completed through the American Red Cross, 07/18/2024
- Nationally Certified Pharmacy Technician, EXCPT Pharmacy Technician Certification through the National Healthcareer Association, 09/03/2024.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Child and Youth Program Assistant
Dorothy H. Finley Child Development Center
06.2025 - Current
Certified Pharmacy Technician
CVS Pharmacy
03.2022 - 05.2025
Medical Scribe
Community Hospital of the Monterey Peninsula
10.2021 - 03.2022
Mentor, Tutor
Community Partnership for Youth
06.2016 - 09.2020
Bachelor of Science - Molecular Biology
California State University, Monterey Bay
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