URSULA ORNA
FOUNTAIN VALLEY,California
Summary
HIGHLY MOTIVATED EMPLOYEE WITH DESIRE TO TAKE ON NEW CHALLENGES. SKILLED IN WORKING IN FAST PACED ENVIRONMENT, AND HAVE THE ABILITY TO MULTITASK AND PRIORITIZE GOALS EFFICIENTLY. STRONG WORK ETHIC, ADAPTABILITY AND EXTRAORDINARY INTERPERSONAL SKILLS. WILLING TO GO THE EXTRA MILE TO COMPLETE ANY TASK.
Overview
16
16
years of professional experience
1
1
Certification
Work History
WARD CLERK TRANSCRIBER
KAISER PERMANENTE
Irvine, CA
05.2022 - Current
- Supporting and coordinating the administrative activities of the nursing unit and multiple units as well.
- Demonstrate a professional supportive attitude.
- Utilize effective communication strategies, including chain of command and issue escalation, which result in intended outcomes.
- Documentation Accurately and promptly transcribes physician orders as evidenced by updated department forms and active orders within specific time frame according to standard.
- Assists in maintaining an accurate and up-to-date medical record.
- Answers and appropriately routes internal and external telephone calls.
- Admitting, transferring and discharging patients.
- Makes follow-up appointments for patients as necessary.
- Maintain the units business equipment, arrange for special maintenance or repair.
INTENSIVE BEHAVIORAL INTERVENTION ASSISTANT
Garden Grove Unified School District
GARDEN GROVE, CA
12.2007 - Current
- Provides intensive behavioral intervention to designated students who exhibit behaviors such as biting, kicking, hitting, throwing, running, spitting, verbal aggression, pulling, and pushing in a variety of educational settings, including classroom and community settings, as directed by supervisor or other specialist.
- Follows documented therapy plans for intensive behavioral treatment.
- Communicate with instructional personnel and provides input regarding student progress.
- Documents student progress and behavioral data.
- Use good judgment in making independent decisions to respond to student requests and needs.
- Assists instructional personnel with development of behavioral and reinforcement strategies.
CERTIFIED NURSE ASSISTANT
Kaiser Permanente
Irvine, CA
10.2017 - 04.2022
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Collected data and provided information in a timely manner to the Registered Nurse.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Assisted members who are less satisfied with their experience by listening and taking responsibility within their scope to ensure that the issue is resolved.
- Maintained and protected patient confidentiality
- QBS "Qualified Bilingual Staff"
Education
Associate of Arts -
SANTA ANA COLLEGE
SANTA ANA, CA05-2004
Skills
- FLUENT SPANISH SPEAKER
- ADMINISTRATIVE SUPPORT
- EXCELLENT COMMUNICATOR
- SUPERIOR MANAGEMENT SKILLS
- DETAILED DOCUMENTATION
- TRAINING & DEVELOPMENT
- SCHEDULING & LOGISTICS
- OPERATIONAL IMPROVEMENTS
- COMPANY AMBASSADOR
- CONFLICT RESOLUTION SKILLS
Languages
Spanish
Full Professional
Certification
- CERTIFIED NURSING ASSISTANT (CNA)
- CPR/ AED
- EKG MONITOR TECHNICIAN CERTIFICATE
- MEDICAL TERMINOLOGY CERTIFICATE
References
References available upon request.
Timeline
WARD CLERK TRANSCRIBER
KAISER PERMANENTE
05.2022 - Current
CERTIFIED NURSE ASSISTANT
Kaiser Permanente
10.2017 - 04.2022
INTENSIVE BEHAVIORAL INTERVENTION ASSISTANT
Garden Grove Unified School District
12.2007 - Current
Associate of Arts -
SANTA ANA COLLEGE
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