Ursula Payano

Process online orders, pack and prepare for delivery. Prepare larger orders to be delivered to companies such as Amazon, Walmart, Publix or TJMax, etc. Notarize any necessary documents for the company on a needed basis.

• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Processed customer orders and accurately handled payment transactions.
• Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
• Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.