Summary
Overview
Work History
Education
Skills
Timeline
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Ursula Santino

Rego Park,NY

Summary

Accomplished Registrar, adept in maintaining accurate student records and providing top-notch customer service. Excelled in multitasking and attention to detail, enhancing student satisfaction and compliance. Proficient in MS Word and Excel, with bilingual proficiency in English/Polish, significantly contributed to achieving annual enrollment goals through effective teamwork and collaboration.

Overview

31
31
years of professional experience

Work History

Registrar

Lincoln Technical Institute
11.2023 - 06.2024
  • Maintained accurate student records through diligent monitoring and data entry, ensuring compliance with state and federal regulations.
  • Provided exceptional customer service to parents and students, addressing inquiries and resolving issues in timely manner.
  • Served as liaison between school administration, faculty members, and students regarding all matters relating to academic records.
  • Assisted in preparation and distribution of course catalogs, class schedules, and registration materials, providing clear and accurate information to students.

Registrar Coordinator

ASA College
07.2006 - 03.2023
  • Helping students with registration from their first term trough graduation.
  • Cultivating relationships with the students to increase persistence and college satisfaction.
  • Checking Academic statuses
  • Checking pre-requisites.
  • Issuing transcripts, verification and graduation letters.
  • Reviewing and evaluating transcripts for transfer students.
  • Collecting and storing required information in students files.
  • Collaborating with Admissions, Financial Aid Student Accounts and Advisers office.
  • Preparing Financial Aid charts for the students

Receptionist Administrator

ASA College
04.1994 - 06.2006
  • Greeted incoming visitors and costumers professionally and provided friendly and knowledgeable assistance.
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.

Admissions Representative

SCS Business & Technical Institute
08.1993 - 04.1994
  • Boosted conversion rates by consistently following up with prospective students through phone calls, emails, and personalized communications.
  • Provided exceptional customer service to all inquiries from prospective students, parents, and educators seeking information about the institution and its programs.
  • Assisted in meeting annual enrollment goals by consistently achieving personal recruitment targets set forth by management each academic year.
  • Scheduled appointments to meet with students face-to-face and discuss education plans.

Education

Data Entry Operator

SCS Business And Technical Institute
New York, NY
08.1993

High School Diploma -

School of Economics
Elk, Poland
06.1984

Skills

  • Teamwork and Collaboration
  • Scheduling Coordination
  • Software Knowledge MS Word, Excel and Campus Vue
  • Multitasking and attention to details
  • Excellent communication and interpersonal skills
  • Bilingual English/Polish

Timeline

Registrar

Lincoln Technical Institute
11.2023 - 06.2024

Registrar Coordinator

ASA College
07.2006 - 03.2023

Receptionist Administrator

ASA College
04.1994 - 06.2006

Admissions Representative

SCS Business & Technical Institute
08.1993 - 04.1994

Data Entry Operator

SCS Business And Technical Institute

High School Diploma -

School of Economics

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Ursula Santino