FLORENCE BURTON
Cincinnati,OH
Summary
Dynamic and detail-oriented professional with a proven track record at MERCY DENT FAMILY PRACTICE, excelling in database administration and interpersonal communication. Expert in enhancing client satisfaction and streamlining registration processes, demonstrated through effective problem-solving and relationship building. Achieved consistent positive feedback by prioritizing client needs and maintaining meticulous records.
Overview
30
30
years of professional experience
Work History
Registrar
MERCY DENT FAMILY PRACTICE
07.2018 - Current
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Greeted every guest with personable approach and provided knowledgeable service.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Ensured accurate student records by diligently maintaining and updating information in the database.
- Verified paperwork accuracy and checked for completion prior to processing.
- Updated computer system with latest information to keep records current and accurate.
- Developed and implemented registration policies, procedures and timelines for smooth administration processes.
HAIRSTYLIST
742 School District
07.1994 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
Education
WITHROW HIGH SCHOOL
Cincinnati, OH05-1992
Skills
- Admissions Support
- Database Administration
- Course Scheduling
- Interdepartmental Collaboration
- Admissions and registrations
- Maintaining documents and records
- Attention to Detail
- Active Listening
- Relationship Building
- Critical Thinking
- Multitasking Abilities
- Interpersonal Communication
- Teamwork and Collaboration
- Registered Health Information Technician (RHIT)
- Problem-Solving
- Time Management
- Multitasking
- Team Collaboration
- Organizational Skills
- Excellent Communication
- Reliability
- Problem-solving abilities
Timeline
Registrar
MERCY DENT FAMILY PRACTICE
07.2018 - Current
HAIRSTYLIST
742 School District
07.1994 - Current
WITHROW HIGH SCHOOL
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