- Reading
- Mindfulness Practices
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
Diamond Spencer
Southfield,MI
Summary
Knowledgeable Student Recruiter with solid background in student recruitment and engagement. Proven track record of building strong relationships with potential students and successfully guiding them through enrollment process. Demonstrated ability to utilize effective communication and interpersonal skills to foster collaborative environment and achieve recruitment goals.
Overview
6
6
years of professional experience
Work History
Registrar
Corewell Health
04.2021 - Current
- Greets customers promptly with warm and friendly reception
- Directs patients to appropriate settings, explaining and apologizing for any delays
- Collects and documents all required demographic and financial information
- Scrutinize patient insurance(s), identifies correct insurance plan, selects appropriately from EPIC and documents correct insurance order
- May issue receipts and complete cash balance sheets in specified areas where appropriate
- Utilize audits and controls to manage cash accurately and safely
- May act as a preceptor to newer staff members
- Clerical duties include i.e., typing, filing, mailing, calling patients to form groups or to obtain case history, copying, faxing, receiving payments and funding applications
- Mastered registration
- Skills used: Communication, Customer Service, Problem Solving, EPIC, Preceptor
Customer Host
Walmart
04.2019 - 04.2021
- Cross-trained staff members, resulting in increase in customer satisfaction ratings
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery
- Assisted customers each day with questions
- Escalated customer concerns, store issues and inventory requirements to supervisors
- Trained new employees each quarter in procedures and policies in order to maximize team performance
- Addressed customer service inquiries quickly and accurately
- Upheld privacy and security requirements established by regulatory agencies
Customer Service
Subway
09.2018 - 04.2021
- Delivered exemplary customer service and support by remaining poised in most stressful situations
- Assisted with food preparation tasks, including filling soft drinks and pouring coffee
- Processed payments and returned receipts, cash, coin and payment cards to customers
- Coached other employees in effective customer service and successful selling techniques
- Used effective methods to quickly resolve issues among residents
- Trained newly hired employees by explaining job responsibilities and overseeing task prioritization
- Built long-term relationships with clients through effective selling, dynamic response
- Delivered exceptional level of service to each customer by listening to concerns and answering questions
- Assisted with store opening and closing procedures
- Responded quickly to customer complaints and used problem solving to initiate problem resolution
- Processed customer payments using cash, checks, credit and debit cards and returned proper bills and coin
Education
Associate’s - Applied Science, Radiologic Technology
Oakland Community College
Southfield, MI01.2027
Skills
- Interpersonal communication
- Electronic health record specialist
- Insurance and coding specialist
- Critical thinking
- Verification and eligibility
- Admissions and registrations
- Admissions support
- Records management
- Database administration
Acknowledgements
- Diamond is the epitome of teamwork! She is an amazing coworker to work with and she is to be commended for all that she does in Patient Registration - thank you Diamond! -Colleague
- Diamond - I received feedback from your team members regarding your training. They let me know that you were a wonderful trainer and were very knowledgeable in Registration! Thank you so much for representing our team in such a positive light. I truly appreciate your dedication and engagement to our team. Keep up the great work!! -Registration Manager
- Thank you for training multiple new hires at one time! We have heard nothing but positive feedback from each new hire! We appreciate you! -Registration Supervisor
Personalwebsite
https://www.linkedin.com/in/diamond-spencer-34b701196/
Interests
Timeline
Registrar
Corewell Health
04.2021 - Current
Customer Host
Walmart
04.2019 - 04.2021
Customer Service
Subway
09.2018 - 04.2021
Associate’s - Applied Science, Radiologic Technology
Oakland Community College
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