Ursula Smith
Magnolia,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
District Parole Officer 1
Texas Department Of Criminal Justice
Conroe, TX
11.2021 - 03.2022
- Performed routine home inspections and drug tests for offenders on parole.
- Arranged substance abuse rehabilitation for offenders on a caseload of 75.
- Reported violations of parole conditions to appropriate authorities and maintained record of case activity, did also go over recommendations for improvement with clients.
- Developed case reports detailing inmate history and likelihood of committing another crime.
Correctional Officer 3
Texas Department Of Criminal Justice
Huntsville, TX
06.2020 - 11.2021
- Tracked inmates through head counts, visitor logs and scheduled activities which would include recreational time as well as day room time.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers while also conducting security checks every 30 minutes
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Conducted routine and emergency head counts.
Bank Card Service Rep
Zions Bancorporation
Houston, TX
05.2015 - 05.2020
- Resolved concerns with products or services to help with retention and drive sales, while offering products to the customers that would allow for a better banking experience.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Maintained productivity and quality standards at all times which consisted of handling calls in a 3 minute or less time frame on approximately 200 plus customers daily.
Credit/Collections Representative
HCL America Inc. Direct Energy/Alberta, Canada
Houston, TX
12.2014 - 05.2015
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
Education
Associate of Arts - Criminal Justice Law
University of Phoenix
Tempe, AZ09.2009
Bachelor of Science - Criminal Justice Law-Forensic Psychology
Kaplan University
Davenport, IA09.2013
Skills
- Criminal laws
- Drug diversion understanding
- Supervising residents
- Substance abuse
- Risk and needs assessments
- Trained in defensive tactics
- Crisis intervention techniques
Certification
- Code of Ethics, Texas Department of Criminal Justice - November 2021
- NCIC/TCIC CERTIFIED, Texas Department of Criminal Justice March 2022
Timeline
District Parole Officer 1
Texas Department Of Criminal Justice
11.2021 - 03.2022
Correctional Officer 3
Texas Department Of Criminal Justice
06.2020 - 11.2021
Bank Card Service Rep
Zions Bancorporation
05.2015 - 05.2020
Credit/Collections Representative
HCL America Inc. Direct Energy/Alberta, Canada
12.2014 - 05.2015
Associate of Arts - Criminal Justice Law
University of Phoenix
Bachelor of Science - Criminal Justice Law-Forensic Psychology
Kaplan University