Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Ursula Tellez

Alamo,TX

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant guests. Skilled in anticipating guest needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable employee successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Server/ Team Lead

Cheedar's Scratch Kitchen
04.2023 - Current


  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Resolved guest complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.

Server

IHOP
09.2015 - 04.2023
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked morning, afternoon and night shift at one point or another over my years at the company.
  • As a night shift server I would handle the phones, To-Go orders. Bussed cleaned and reset all the tables. Was the host, cashier, server and To-go specialist. Prepared the restaurant for the following shift. To set them up for a successful shift.
  • Would work hand in hand with my manager to ensure guest satisfaction.
  • Would be left in charge of the restaurant when my general manager had to step out.
  • Ensured everyone would do their running side work and would be in charge of checking out closing side work.
  • When falling short I would support my team with words of encouragement and would always offer my helping hand with any problems.

Drive-Thru Cashier

Whataburger
11.2014 - 10.2015
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
  • Understood restaurant menu, limited-time offers and promotions to answer guest questions.
  • Resolved problems with orders quickly and offered refund or replacement.
  • Balanced cash drawer at beginning and close of shift.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Education

Associate of Arts - Business Administration

South Texas College
2024

High School Diploma -

Psja Thomas Jefferson T-Stem Early College High School
2017

Skills

  • Food and Beverage Pairings
  • Dining Customer Service
  • Stocking and Replenishing
  • Dining Area Maintenance
  • Order Accuracy
  • Suggestive Selling
  • Cash Handling
  • Table Setting Arrangements
  • Age Verification
  • Greeting and Seating Guests
  • Conflict and Complaint Resolution
  • Dining Room Cleaning and Upkeep
  • Guest Satisfaction
  • Anticipating Guest Needs

Additional Information

Volunteer work for local animal shelters and rescues. Have provided transport, to the veterinarian or to foster homes. Personally fostered 5 different occasions to ensure dogs were in a stress free loving home while waiting to be adopted.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Server/ Team Lead

Cheedar's Scratch Kitchen
04.2023 - Current

Server

IHOP
09.2015 - 04.2023

Drive-Thru Cashier

Whataburger
11.2014 - 10.2015

Associate of Arts - Business Administration

South Texas College

High School Diploma -

Psja Thomas Jefferson T-Stem Early College High School

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Ursula Tellez