Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Urva Shah

League City

Summary

Developed leadership and coordination skills in fast-paced, customer-service-focused environment. Expertise in managing teams, resolving conflicts, and ensuring efficiency through effective task delegation and operational oversight. Seeking to transition into new field, leveraging strong organizational and communication abilities to contribute to new team.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Shift Supervisor

CVS Pharmacy
04.2025 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.

Assistant Manager

Boost Mobile
03.2024 - 08.2024
  • Assisted in the management of daily operations, ensuring smooth and efficient workflow
  • Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
  • Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
  • Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
  • Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies

Sales Floor Associate

Marshalls
08.2023 - 02.2024
  • Provided exceptional customer service by assisting customers with product selection, answering inquiries, and addressing concerns
  • Maintained a clean and organized sales floor, ensuring merchandise is properly displayed and stocked for easy customer access
  • Handled cash transactions accurately using point-of-sale (POS) system while adhering to company policies and procedures

Cashier

Wendys
05.2022 - 05.2023
  • Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
  • Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
  • Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed

Education

Bachelor's Degree - Finance

University of Houston
Houston, TX
09.2025

Secondary School Education -

South Houston High School
South Houston, TX
05-2024

Skills

  • Social Work
  • Learning Technology
  • Research
  • Assistant Manager Experience
  • Public Speaking
  • Cash handling
  • Workplace safety
  • Staff management
  • Customer-oriented

Certification

Microsoft Office Specialist

Languages

English - Expert
Hindi - Expert
Amharic - Intermediate
Gujarati - Expert
Punjabi - Intermediate

Timeline

Shift Supervisor

CVS Pharmacy
04.2025 - Current

Assistant Manager

Boost Mobile
03.2024 - 08.2024

Sales Floor Associate

Marshalls
08.2023 - 02.2024

Cashier

Wendys
05.2022 - 05.2023

Bachelor's Degree - Finance

University of Houston

Secondary School Education -

South Houston High School

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