Yasmeen Clement
Supervisor
Brooklyn,NY
Overview
8
8
years of professional experience
Work History
Shift Supervisor
TemPositions/DHS
Brooklyn, NY
05.2023 - 08.2023
- Lead teams of 3 to 6 community associates and Residential Aides
- Responsible for varied tasks including, but not limited to, the following:
- Overseeing social services operations and seamless transitions from one shift to the next
- Supervising and supporting community associates, including reviewing completed assessments
- Ensuring that community associate staff provide culturally sensitive, trauma- informed services
- Ensuring appropriate staff coverage and monitoring attendance
- Intervening in crises and counseling clients as needed
- Planning and troubleshooting with operations and security staff
- Coordinating interpretation and translation services
- Providing coverage for community associate staff as needed
- Meeting with operations and security staff for planning and site management
- Managing and documenting incidents
- Managing and updating rosters and attendance
- Intake at the Main DHS site for Asylum Seekers
Wraparound Specialist Supervisor
Life Camp Inc
09.2022 - Current
- Work alongside the Program Manager to Coordinate between Cure Violence and LIFE
- Camp Inc Wraparound Services, programs and resources
- Assist Program Manager in connecting necessary wraparound resources to Cure
- Violence participants and staff
- Assist Program Manager in implementation of Wraparound Services
- Once implemented, directly responsible for coordination, and tracking of daily/weekly/monthly Cure Violence wrap around services, including, but not limited to:
- Assisting with obtaining housing, mental health, alcohol and substance abuse services
- Assisting with School conflict mediation & Cure Violence support services
- Meetings regularly with participants and fellow staff members to stay abreast of current and pending court cases and any issues that may arise, to ensure we are clear on the status, resolution and outcome
- File and manage all requests by LIFE Camp Cure
- Violence staff for court appearances on behalf of youth participants
- Secure and properly file all court paperwork related to all staff and participant secure information
- Ensure LIFE Camp’s involvement or representation is approved by CEO prior to any actions taken
- (If informed).Where necessary and approved, make court appearances with Cure Violence participants and/or Outreach Worker on behalf of LIFE
- Camp
- Play a key role in coordinating the I Love My LIFE Network of partners and service
- Provides on a daily basis Utilization of strong administrative, organizational, and leadership skills
- Provide, individual, family and group counseling
- Make referrals to services/resources on anger management, drug treatment, educational attainment, health services, criminal justice services, legal services, job training and job placement
- Develop resources for social services referrals, assessing, coordinating and evaluating preventive services needed by the family
- Carry out administrative tasks and oversee the operations provided by their organization
- Supervise and evaluate staff; complete employee reviews; keep accurate records of employee attendance and timesheets
- Interview candidates; onboard and train new hires
- Set project goals and oversee projects to completion; schedule and track assignments
- Handle sensitive information with confidentiality
- Supervise site staff including instructors and administrative staff
- Communicate with parents, vendors and business contacts
- Created work schedules
- Demonstrated excellent people skills in both client and employee relationships advising clients on Financial Management, Mental Health, Alcohol and substance abuse
- Regularly Supervised VIP Specialists, Jr
- VIP Specialists and Youth Dev Counselors
- Complete and submit application clearances for the Department of Education and the
- Administration for Children Services for all staff
- Review Application For The Summer Youth employment and The Anti Gun violence
- Employment program for accuracy and submission and also review the time sheets and enter time for youth payroll.
Case Manager
NYC, Social
Brooklyn, NY
05.2017 - 09.2022
- Case Management for HASA program
- Social staff, budget cases requests, Perform apartment inspections, ensure all documentation accuracy, Daily assessments, Single room occupancy and homeless shelter placements conducted on a regular basis, counseling, financial management, home visits, court appearances, Client advocate, data entry, case conferences
- Accompany clients to housing court, Process lease
- Renewals, rent increases and requests for rental arrear grant payments
- Assist clients with applications for housing, Food Stamps and cash assistance subsidies
- Providing assistance with employment and apartment search and educational enrollment assistance
- Advocate on behalf of clients with other services providers and Client Based
- Organizations, experience with covering a 100+ client caseloads, Conduct in office telephone and home interviews, mandatory field visits for every client
- Ensure service plans are completed, evaluate applications for accuracy and completion
- Support clients toward the goal of medication management independence, including appropriate interventions for mental health, alcohol and substance abuse, maintain daily progress reports/notes in electronic case records
- Prepare and Refer clients to CHAT for 2010e application processing
- Access ACRIS to obtain Landlords proof of ownership and conduct search for building violations with the DOB, prepare and submit requests to financial department for rental repayment responsibility (RPR) forms for clients, prepare and submit requests for Earned Income Disregards, maintain and protect client confidentiality at all times, assist in obtaining order to show cause for evictions
- Help end homelessness and reduce risks of homelessness for vulnerable households
- E-Team (Covid Pandemic)= Assist client landlords CBO’s and supervisory staff with many emergency issues telephonically conducting case reviews and counseling on a daily basis
- Received 3 Consecutive PAI (Professionalism, Accountability and Integrity) awards.
Eligibility Specialist II
Social Service
Brooklyn, NY
11.2015 - 05.2017
- Application review for eligibility determination for Food stamp qualification, verify that all application forms have been filled out correctly, check documentation submission and information on the forms for accuracy
- Clerical duties, telephone interviews, processed applications, recertifications, investigate fraudulent income concealment, interpret and explain information to clients such as eligibility requirements and application process and payment methods
- Interview and investigate applicants and recipients to determine eligibility for use of social programs and agency resources
- Duties also included recording and evaluating personal and financial data obtained from individuals; initiating procedures to grant, modify, deny, or terminate eligibility for SNAP and authorizing grant amounts and issuance.
Education
Graduate Degree - Education
Cambridge College
May 2017
Bachelor's degree - Public Administration
John Jay College of Criminal Justice
Associate of Arts - Liberal Arts
Borough of
New York, NYAccomplishments
- August 2001 to July 2023 Skills
- Case Management
- Financial Management
- Crisis Intervention
- Social Work
- Group Therapy
- Curriculum Development
- Human Resources
- Research
- Mental Health Counseling
- Individual / Group Counseling
- Child Protective Services
- Teaching
- Program Management
- Recruiting
- Meeting Facilitation
- Organizational Skills
- Strategic Planning
- Management
- Interviewing
- Administrative Experience
- Addiction Counseling
- Crisis Management
- Child & Family Counseling
- ADP time submission
Skills
- Staff Training
- Eligibility Assessments
- Case Planning and Management
- Quality Assurance Controls
- Individualized Treatment Plans
- Progress Evaluation
- Work Assignments
- Social Work
- Case Management Tracking
- Electronic Charting
- Patient Assessments
- Telephone Etiquette
- Family Reunification
- Family Education Programs
- Educational Evaluation
- Patient Management
- School Visits
- Emotional Support
- Multitasking and Organization
- Procedures Scheduling
- Operational Standards
- Home Visits and Inspections
- Staffing Requirements
- Clerical Support
- Individual Therapy
- Case Notes
- Annual Case Reviews
- Site Visits
- Administrative Oversight
- Financial Records
- Workflow Processes
- Client Empowerment
- Staff Training
- Case Conferences
- Financial Support
- Income Verification
- MS Office
- Status Updates
- Special Events
- Verbal and Written Communication
- Resource Management
- Data Entry and Analysis
- Crisis Intervention
- Youth Advocacy
- Community Resources
- Customer Needs Assessments
- Documentation
- Recruitment
- Program Eligibility
- Assessing Residents
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteOn-SiteHybridTimeline
Shift Supervisor
TemPositions/DHS
05.2023 - 08.2023
Wraparound Specialist Supervisor
Life Camp Inc
09.2022 - Current
Case Manager
NYC, Social
05.2017 - 09.2022
Eligibility Specialist II
Social Service
11.2015 - 05.2017
Graduate Degree - Education
Cambridge College
Bachelor's degree - Public Administration
John Jay College of Criminal Justice
Associate of Arts - Liberal Arts
Borough of