URVEE SONI
Seattle,WA
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Offers proven history of maximizing team productivity to meet targets. Seeking opportunities to improve processes and workflows for team benefit.
Overview
10
10
years of professional experience
Work History
Multi-Unit Team Leader
H&R Block
Seattle, WA
11.2021 - 12.2022
- I managed four offices and lead a team of thirty-five professionals (including managers, receptionist, tax professionals.)
- I created and implemented office-level growth plans to help achieve per office revenue targets.
- I was responsible for interviewing and recruiting new candidates for tax associate and office role positions.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data. Achieved cost-savings by developing functional solutions to problems.
Associate Team Leader
H&R Block
Seattle, WA
01.2021 - 05.2021
- Helped mitigate and resolve data issues by analyzing situation and implementing appropriate solutions.
- Worked with cross-functional teams to achieve goals and address issues related to our products and services.
- Ensured compliance with company policies and procedures by all staff members.
- Analyzed data from customer surveys and feedback forms to identify areas of improvement.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Motivated, trained and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Relationship Manager
The Shamrao Vithal Co-op Bank Ltd
, India
05.2013 - 11.2016
- Initiated, designed and managed visual content to develop marketing strategies to increase adoption of bank products.
- Identified outreach potential and made improvements based on user research, which led to an overall increase of 60% revenue for the particular location of the bank
- Created KPIs to track and improve turnaround time for customer issue resolution, which improved customer satisfaction ratings by 20% in under a year.
- Collaborated with managers to identify and develop new markets according to strategic plan, analyzing potential opportunities and challenges.
Education
Finance
Seattle University
Seattle, WA01-2019
MBA - Business Administration
Mumbai University
India01-2013
Bachelors - Management
University of Mumbai
India01-2010
Timeline
Multi-Unit Team Leader
H&R Block
11.2021 - 12.2022
Associate Team Leader
H&R Block
01.2021 - 05.2021
Relationship Manager
The Shamrao Vithal Co-op Bank Ltd
05.2013 - 11.2016
Finance
Seattle University
MBA - Business Administration
Mumbai University
Bachelors - Management
University of Mumbai
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