Whitney Mitchell
South Lyon,MI
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Multi-Unit Team Leader
H&R Block
01.2020 - Current
- Monitors multiple teams performance and provides constructive feedback to increase productivity and quality standards.
- Recruits new team members, hiring highest qualified to build team of top performers.
- Managed roughly 40 employees each day.
Branch Supervisor
TCF Bank
09.2018 - 01.2020
- Conducted internal and external audits.
- Increased team application rate by 30% through coaching and sales techniques.
Senior Fraud Analyst
Bank of America
02.2014 - 09.2014
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Managed over 50 customer calls per day.
Consumer Loan Officer
TD Bank
10.2010 - 02.2014
- Submitted loan applications to underwriter for verification and recommendations.
- Prepared all paperwork for loan package and conducted final closing meeting.
- Increased loan origination and closing by 13% for my team
Education
Associate Degree - Business Management
Delaware Technical And Community College
Wilmington, DE2014
Skills
- Guest Satisfaction
- Coaching and Mentoring
- Attention to Detail
- Risk Management
- Recruiting/Interviewing
- Cash Handling
- Sales Expertise
- Positive Attitude
- Influencing
- Team Building
Languages
Spanish
Full Professional
English
Native or Bilingual
Certification
- Licensed PTIN Holder
- Notary Public
- NMLS Certified
Timeline
Multi-Unit Team Leader
H&R Block
01.2020 - Current
Branch Supervisor
TCF Bank
09.2018 - 01.2020
Senior Fraud Analyst
Bank of America
02.2014 - 09.2014
Consumer Loan Officer
TD Bank
10.2010 - 02.2014
Associate Degree - Business Management
Delaware Technical And Community College
Similar Profiles
Christabel RICHARDChristabel RICHARD
Front Desk Receptionist at H&R BlockFront Desk Receptionist at H&R Block
FABRICIO BLANDINOFABRICIO BLANDINO
Seasonal - Certified Tax Specialist at H&R BlockSeasonal - Certified Tax Specialist at H&R Block
Titeonia TedderTiteonia Tedder
Tax Professional at H&R BlockTax Professional at H&R Block
Rohil SivakumarRohil Sivakumar
Senior Tax Analyst at H&r BlockSenior Tax Analyst at H&r Block
Courtney WhiteCourtney White
Founder & In-Home Euthanasia Veterinarian at Paws at Peace In-Home Euthanasia, LLCFounder & In-Home Euthanasia Veterinarian at Paws at Peace In-Home Euthanasia, LLC