Usha Adhikari
Charlotte,NC
Summary
Proven in enhancing customer loyalty and satisfaction at Target through empathetic resolution of complaints and adept handling of high-stress situations. Trained Grande International Hospital staff, improving service quality and efficiency. Skilled in customer service and problem-solving, with a knack for adaptability and critical thinking, significantly boosting team productivity and customer relations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Target
08.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Pharmacy Cashier
Grande International Hospital
01.2022 - 03.2024
- Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
- Trained new employees in cashier duties, enhancing team efficiency and service quality.
- Assisted in managing inventory levels by accurately counting and restocking shelves as needed.
- Reported prescription errors to pharmacist on duty and adhered to company policies and procedures in relation to pharmacy errors and quality assurance directives.
- Collaborated with pharmacy staff to streamline workflow processes, improving overall efficiency and productivity.
Education
Associate of Science - Biomedical Sciences
Central Piedmont Community College
Charlotte, NC05-2026
Skills
- Customer service
- Problem-solving
- Active listening
- Adaptability and flexibility
- Customer relations
- Time management
- Critical thinking
- Task prioritization
- Retail store support
Certification
- North Carolina Driver's License
- Stop Bleeding Training - 6 months
Languages
Nepali
Full Professional
English
Full Professional
Hindi
Full Professional
Interests
- Supporting STEM education initiatives and mentorship programs
- Enjoy participating in programs for overall physical and mental well-being
- Youth Development Programs
- I enjoy helping others and giving back to the community
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Yoga
- Reading
- Passionate about balancing physical health with mental and emotional wellness
- Volunteer Work
- Regularly practice mindfulness and meditation for overall wellness
Timeline
Customer Service Representative
Target
08.2024 - Current
Pharmacy Cashier
Grande International Hospital
01.2022 - 03.2024
Associate of Science - Biomedical Sciences
Central Piedmont Community College
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